Response Management Group

Merkle Response Management Group is one of the nation’s largest full-service direct response processing and fulfillment companies, providing caging, data capture, imaging, contact center, personalized acknowledgments, and product fulfillment services to a wide range of nonprofit, government, and commercial organizations.

Who We Are

Founded in 1983, we’ve earned a reputation over the years for providing exceptional service solutions by combining the latest technology with the skills and talents of our highly-trained staff. Our “high-tech, high-touch” approach ensures speed, accuracy and attention to detail that allows us to deliver a consistently high level of service to our clients and their customers.

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What We Do

Once a current or new customer/donor/member makes the decision to respond to one of your marketing programs, you need to respond quickly and accurately to make a positive impression and increase their lifetime value to your organization. As your outsource partner, we deliver exceptional service that strengthens those relationships and allows you to focus on growing your business.

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Nonprofit Solutions

Using our 28 years of best practices experience, we create a customized donation processing and fulfillment solution tailored to your unique needs, employing the latest technology to help minimize costs and ensure proper handling of the exceptions that occur. This “high-tech/high-touch” approach helps increase the lifetime value of your donors and allows you to focus on your mission.

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Government Solutions

Payments made to your government agency, whether for taxes, utility bills, parking tickets, or traffic violations, must be deposited quickly and consistently. Our strict service level commitments for same-day deposit and data capture ensure consistent service with the flexibility to handle non-standard transactions as a comprehensive solution not offered by other remittance processing providers.

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Commercial Solutions

Your bottom line is driven by focusing your employees on what they do best and outsourcing non-core competencies so that they are done efficiently and support your corporate goals. Our partnership approach aligns with your marketing objectives to deliver customized solutions to serving your payment processing, data capture, imaging, inbound call center, and fulfillment needs.

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Quality & Security

You need to be confident that your customers/donors/members will receive a consistently high level of service and your funds, data, and property will be secure. With Merkle Response Management Group you have a service partner with proven quality management processes and state-of-the-art facilities featuring the latest technology and time-tested security procedures.

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Our Team

The Merkle Response Management Group (RMG) is led by a dedicated team of service professionals, comprising a broad mix of talent that has been cultivated not only through a long history with the company, but also through response processing, direct mail and customer service experience gained with other organizations and in other industries

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FAQs

Start here for answers to some of the most commonly asked questions…then contact us so we can answer your specific questions and discuss tailoring a solution for your needs.

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Contact Us

Find out how Merkle Response can help improve your remittance processing operations, improve donor or customer satisfaction, and enhance your organization’s productivity.

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Response Management Group