Your job is to produce as much revenue as possible to support your organization’s mission. The more successful you are at generating donations, the more challenging it becomes to process them in a timely and accurate manner while continuing to focus on cultivating relationships with donors. Try to manage everything in house and you sacrifice precious time and resources.  If you work with the wrong outsource partner, service to you and your donors will suffer. Merkle Response Management Group is proud to partner with nonprofit organizations to further their philanthropic missions.

Click Here to see some of our Nonprofit Clients

Focus on your mission. We'll handle the rest.
Merkle Response Management Group frees you to do what you do best - further your organization's mission - while we keep things running smoothly behind the scenes.

Merkle Response helps you:

• Reduce overall fundraising costs
• Increase donor satisfaction and their lifetime value
• Focus staff resources on core, mission-related activities

Beyond caging and lockbox: full-service solutions
Many nonprofits outsource specific services to many different vendors. One company handles the caging of the mail, perhaps another handles data capture, and yet another sends acknowledgments while someone else may be handling premium fulfillment. Only Merkle Response offers everything you need, including inbound call center and e-mail management, as an integrated service through one service partner.

Our full-service capabilities include supporting your neighbor programs and events.  We understand the complexities of processing donations collected through neighbor-to-neighbor programs and events, and have developed systematic procedures to ensure that every contribution-whether check or cash-is processed quickly and accurately. Services offered in this area include:

• Multiple donation processing
• Scanning and archiving donation records
• Reconciling event and neighbor roster sheets
• Sending acknowledgements to neighbor organizers and individual donors
• Development of event procedures
• Education of local chapters
• On-site event assistance (if desired)

With Merkle Response you get:
Comprehensive and customized response management
From caging, data capture and image services to acknowledgment and premium fulfillment, to call center and e-mail management, we provide complete and customized solutions to manage your contribution processing and donor communications.

High-tech, high-touch solutions
Leading-edge technology will be applied to maximize the efficiency of processing to help minimize your fundraising costs. Transactions requiring special handling, such as rejects, tributes, sustainers, and matching gifts, will be either forwarded to your staff or processed in our Exception Services department following your specific procedures.

Commitment to quality and security
Merkle Response is the only direct response processor certified to ISO 9001:2008 standards in the United States. All of our services are monitored by a dedicated quality control team with external audits completed annually. We also conduct an annual SAS70 Type II audit. Our security measures include certification to Payment Card Industry (PCI) standards.

Consistent donor communications
Consider us an extension of your team. We know that your donors are the lifeblood of your organization. We take great care to understand how you want to communicate with donors and emulate your tone and messaging.

Our Nonprofit Clients
The Merkle Response Management Group collaborates with some of the most prominent and worthy fundraising organizations in the world to execute processing and fulfillment services with the best possible service and support. Below are just a few of the many fine nonprofits we serve. 

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