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Long Live the Principles of CRM

Long Live the Principles of CRM

Integrated Media in the Age of the Total Customer Experience

For the majority of brands, media acts as a key communication touchpoint for customers. However, media channels are typically configured solely with the purpose of acquiring new customers and are isolated from wider communications strategies. Since every interaction a consumer has with your brand is part of their total customer experience, it’s critical to make sure it’s an integrated one.

Given the ever-growing martech and adtech landscape, all businesses need to adopt a more personal approach to media. One that’s enabled by data and mirrors an approach more traditionally associated with CRM and direct marketing. It’s how you can really start to deliver that consistent experience.

In this paper, you will learn:

  • Why you should embed CRM principles in your media strategy
  • How a connected data strategy will set your brand’s media apart
  • The importance of personalized media in driving the total customer experience
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