The world is alive with data. Every human interaction, every change to our existence, every move we make and every emotional moment we experience is imprinting new data into our living world. How you understand and use data is analytics, and it’s changing everything — with so many sources like text, audio, images and video analytics everywhere. The Internet of Things. Location data. Smart homes. Weather. Geo exploration. Global health. Fraud and risk. Data embedded into our products. Smart shelves. Sentient stores. Intelligent supply chains. Our new analytics era requires sophisticated data science, AI, machine learning, automation and visualization. It requires new skillsets and tools that are just being invented.
You’re striving to understand and engage with customers. You want to predict what they want and where and when they want it. You also need to understand their sentiment and hidden emotions. Once you know their identity, you can make communication personalized, so they can make decisions. Analytics makes this possible.
Merkle Analytics is ready to lead your enterprise into a new world. We bring 2,500+ data scientists and analytics practitioners to help you devise your analytics strategy, integrate and augment your data, perform advanced analysis, activate your campaigns and measure your results. We bring proven frameworks, methodologies, platforms and tools. We’ll help you transform your intelligence, super-power your marketing and enthrall your customers. And bring your data to life.
MORE ABOUT THIS SERVICEAnalytics Consulting
Merkle’s analytics consulting offerings are aimed at providing a systematic and process driven approach to assessing current analytic assets and capabilities relative to those needed to fuel a best in class customer journey. With a quick timeline and a flexible yet strategic focus, all solutions inform the building blocks of the customer journey with work across the following activities:
- Discovery: Inventory and understand current state
- Assessment: Benchmark relative to best practices/business goals
- Recommendations: Gap filling recommendations
- Roadmap: Plan of sequenced initiatives over time
Who is your audience? Who are your customers? Who is addressable? What are they going to do next? These are some of the critical questions Customer Analytics answers. Our practice focuses on analyzing your customer data, transforming the data to unlock new value and potency, and producing both actionable business insights and activation data for use in your customer-facing operations (e.g., marketing, media, sales, CX, channels, etc.) Customer Analytics focuses on learning your customers’ identity, acquiring new customers, driving sales and revenue, building loyalty and improving ROI. Core capabilities include:
- Addressable audience and activation
- Attribution and customer journey analytics
- Predictive audience analytics
Customers produce and use data across their complex customer journeys as they interact with social media, discover ads, research products, influence friends and ultimately make purchases and grow their relationship across different channels. Customer Experience Optimisation (CXO) analytics can help you determine where in the funnel your customers are, predict or influence where they go next, and optimise their experiences to improve sales, retention, and relationships. Core to CX is decisioning, a sophisticated mix of data, analytics and predictive models that enables key interaction environments (e.g., e-commerce, service call, app) to make personalised decisions in real time (e.g., next best action) to improve customers’ experiences and likelihood to behave in desired ways.
Data tells us a story. It provides critical information that needs to be presented to decision-makers in a way where it communicates, comes alive, and sparks new ideas and actions. Data Visualisation is the art and science of presenting data visually in useful and powerful views that enable prudent business decisions. We focus on creating the right measurement strategy, assembling and improving the data for consumption, and displaying the data in intuitive visualisations often using Tableau, Power BI, and other leading tools, including our powerful analytics insights platform. We deliver dashboards and business intelligence through a process of data storytelling. Our capabilities include:
- Campaign reporting
- Advanced performance measurement
- Collaborative environment