Delivering the Total Customer Experience through Salesforce technology
Merkle is a global Salesforce partner and one of the few with the competencies and experience across every Salesforce Cloud to bring them all together in service of the total customer experience.
- Marketing Cloud Engage your customers by providing relevant and personalised messages informed by data at the right moment via the right channel
- Sales Cloud Deliver more certainty and achieve better results by transforming your sales performance through sales process automation
- Service Cloud Improve your customer service experience by resolving cases faster and engaging customers through their preferred channel
- Commerce Cloud Provide personalised shopping experiences for your customers that improve engagement and increase sales
- Community Cloud Create online for communities of employees, customers or partners to share ideas and collaborate through an expertly designed portal
- Pardot Deliver 1-to-1 marketing automation programs that engage prospects and nurture them through the sales funnel
- Social Customer Care integrate social into your customer service process to solve issues quickly and easily
As part of the Dentsu network, Merkle holds over 2,000 Salesforce certifications with hundreds of experienced architects, developers and trainers around the world. Together they can provide personalised solutions that deliver customer service transformation for your organisation.