Customer-Centric Transformation: Building the Case for Change through Research

So we see companies struggle with getting the initiative off the ground - the transformation initiative - and overcoming organizational inertia, which is huge. So we want to help them build the case for change with facts. So we started from drawing from our client experience in terms of what made for a successful or not-so-successful transformation. And then we supplemented that with a questionnaire and a research project with 250 senior level executives in the U.S. who recently completed a broad scale marketing and/or technology transformation. We framed this whitepaper around this idea of myth because these tend to be the most common objections that companies use and reasons why they are not taking action.

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