Allison Blackman, Abby Fox, Jennifer Wolf | Published on: Apr 09, 2020
With the spread of COVID-19, experience and sharing-economy-based businesses are taking a hit. More than ever, responsive marketing and personalization should be key priorities in your communications strategy.
Kent Groves, PhD, Croom Lawrence | Published on: Apr 08, 2020
Strong leadership, combined with the universal recognition (and conviction) that there is a new way forward, will be the key driver to success or failure among all organizations. Here are actions to take now.
Ethan Hanson, Allison Blackman | Published on: Apr 02, 2020
The digital experience team at Merkle took a dive into these shifting consumer habits. During the week of March 16, the team conducted a survey of the general population to get a scope of customer experience, loyalty, and behavior during the coronavirus pandemic.