We use cookies. You have options. Cookies help us keep the site running smoothly and inform some of our advertising, but if you’d like to make adjustments, you can visit our Cookie Notice page for more information.
We’d like to use cookies on your device. Cookies help us keep the site running smoothly and inform some of our advertising, but how we use them is entirely up to you. Accept our recommended settings or customise them to your wishes.
×

Nice job, Staples!

staples Our offices are just around the corner from our local Staples, so we buy 99% of our office supplies from them, and we consistently use their rewards card program. Last week's mail brought this nice note:
Dear Mr Alan Rimm-Kaufman: We are really sorry. Because of an error on our end, the amount of your last Staples reward was incorrect. We've enclosed what we owe you -- plus an extra $10 for the inconvenience. As a Staples Reward member, you are among our most valued customers. Please feel free to call us at 1-800-793-3320 if we can ever be of further assistance. Regards, Don LeBlanc Senior Vice President Customer Marketing
Full responsibility for the error, over-compensating for the mistake, and written in plain English -- wow! We hadn't noticed that Staples short-changed us by about $40 on our rewards check (nor is it likely we ever would have.) Mr. LeBlanc's nice letter gave us that warm great-customer-service fuzzy feeling, and we want to acknowledge Staples for that.
Join the Discussion