Pega Developer - Senior Manager
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.
Pega Developer – Sr Manager
Atlanta, GA or remote
Summary of Position
The Logic Developer is responsible for implementation, development, and support of inbound decisioning solutions that meet the client’s business requirements.
The ideal candidate will develop solutions based in client business requirements or modify current solutions to meet changing needs, and have wide range of marketing automation experience in many industries. Major Responsibilities
Translate business requirements and offer information into decisioning software logic designs. Coding and customization of decisioning application software and perform the appropriate quality assurance checks before handing over to the Test & Deployment Team. Unit testing and integration testing of new or modified business logic. Manage a plan or schedule of offer and rule updates and deployment timings.
Maintain the required reference data for the decisioning logic, including offer compatibility. Assist in creating post-implementation support documentation. As Client Support, provides assistance in resolving client inquiries, as well as the effective and efficient service for the screening, prioritization and resolution of production defects. Provides advice/support for development of training programs. Provides assistance in diagnosing application issues.
Implements and maintains a personal development program that focuses on maintaining currency and enhancing technical skills in the areas of Information Technology and Marketing Automation. Proactively identifies own training needs. Maintains a reading program that covers recent developments in IT and Marketing techniques. Desired Skills and Experience
Education: Engineering, Science or Computer Science undergraduate degree/diploma, or equivalent work experience.
Experience & Knowledge
Development experience with Chordiant Decision Managment (CDM), Pega Rules Process Commander (PRPC) including Decision Services Model (DSM) decisioning applications. Experience with adaptive modeling. Basic understanding of SQL, XML, and real time decisioning. Knowledge of the Software Development Life Cycle and Project Delivery Process. Understanding of the principles behind Object-Oriented programming languages. Excellent communication skills. 2+ years experience in inbound marketing/marketing technology. Knowledge of Agile and Waterfall methodologies desired. User Interface Design.
Excellent analytical and problem solving skills. Strong interpersonal skills and ability to build business relationships. Ability to interact effectively with peers and all levels of management, including all Lines of Business and external stakeholders. Clear and concise writing and verbal skills are crucial to the ability to obtain and disseminate information. Excellent organizational skills and ability to balance multiple concurrent assignments. Ability to summarize data into high-level themes. Collaborates with others, both internal staff and clients, with consideration and respect. Provides timely feedback and responses to all, especially clients. Represents company in a professional and positive manner.
Business Application Software
Advanced skills with PC-based tools including MS project, MS Office (i.e. Word, Excel, Visio, and PowerPoint) required.
Client focused Accountable Agile Business acumen
Solutions oriented problem solver Strong interpersonal and leadership skills
Team work Proof of legal authority to work permanently in the U.S.
Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. This role is not eligible for visa sponsorship.