Quality Assurance Analyst
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 4,400+ employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.
Quality Assurance Analyst
The Quality Assurance Analyst is primarily responsible for the analysis, design, planning, execution and maintenance of testing, reporting of test results, and defect management. The Quality Analyst will work with the Front-End, Backend Development teams and Marketing teams to test web applications, based on an enterprise level CMS systems.
Define scope and objectives of all levels of QA testing
Write test plans, design test cases, develop test scripts, test conditions, test procedures and expected results
Perform all aspects of testing, including functional, regression, user acceptance testing, exploratory, and smoke testing
Create large volumes of test data if required
Track and reports defect using appropriate tools such as JIRA
Validate fixes and ensure follow through to all test cycles
Investigate and recommend remediation strategies for data quality conditions, and process failures
Communicate test status to internal project team and clients(s)
Develop and contribute best practices and standards for a particular solution or across multiple medium/large scale projects/accounts
Accurately estimate work effort and delivery timelines to support project and client management
Manage workload and project priorities among QA team resources
Bachelor's degree in Computer Science, Information Systems, or related IT field work experience
3-5 years of experience in a software quality position
Strong knowledge of CMS software and concepts (Adobe Experience Manger, Drupal, Sitecore)
Experience with testing SOAP / API projects a plus
Excellent written and oral English communication skill
Excellent documentation skills
Experience testing marketing websites
Prior working experience in the CRM
All your information will be kept confidential according to EEO guidelines.