We use cookies to personalize content, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. For information on how to change your cookie settings, please see our Privacy policy. Otherwise, if you agree to our use of cookies, please continue to use our website.

Account Manager

Location: San Francisco, CA.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

Role Purpose


We’re searching for an Account Manager with solid project management experience.  A strong candidate will be someone who works to ensure projects are executed efficiently, has a knack for creating solid project plans and budgets and can take responsibility for a large piece of business.   


Key Responsibilities

·      Responsible for daily client management and communication including but not limited to: developing status reports, leading client status meeting, managing client expectations and resolving client issues

·      Responsible for daily cross functional team management including but not limited to: ensuring appropriate resources are assigned to the project in a timely manner; communicating project plans to all team members; managing internal status meetings

·      Responsible for managing external partners who may be contributing to our client projects

·      Project management including but not limited to: project plan development; resource assignment; project management and monitoring; on-time and on budget delivery; flawless execution

·      Campaign plan development in conjunction with strategy director

·      Creation of campaign matrices and data instructions

·      Creative brief development for direct mail, email and digital projects

·      Creative review and routing

·      Print proof and live laser review and routing

·      E-proof review and routing

·      Review and approve weekly results reporting

·      Client budget management


Key Skills and Experience

·      Bachelor’s degree

·      3-5 years of project management experience in direct response channels – experience in direct mail and digital required

·      Creative agency experience desired

·      Experience in Financial Services marketing

·      Proficiency in Excel

·      Proficiency in PowerPoint

·      Effective conflict management skills

·      Strong presentation and client facing skills

·      Strong verbal and written communication skills 

·      Candidate must be open to travel as needed (minimal)

Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Students & Recent Graduates: Start your career at Merkle and get on the path to success. Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

Still browsing?