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Account Manager

Location: Cambridge, MA.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

The Account Manager plays a pivotal role in maintaining client success by providing exceptional service and value to our clients. The Account Manager is responsible for day-to-day execution of programs for a marquee client in the health vertical, and is the direct liaison between the internal departments and the client. The Account Manager also supports the organization’s strategic, tactical and support functions (strategy, digital messaging, technology, and analytics) to achieve the client and company objectives.

Opportunity Description

Account Manager for high growth account where Merkle serves as a strategic partner within a positive, long term client partnership.  Join a high performing team that runs on all cylinders, has fun and needs a strong independent performer, with solid account management experience in health care product marketing.  

The Account Manager plays a pivotal role in maintaining client success by providing exceptional service and value to our clients. A successful Merkle account manager is flexible, well organized, and can work with multiple project stakeholders. The account manager needs to have a client centric and collaborative approach to getting things done.    

Key Responsibilities

Serve as the primary conduit between the client and Merkle business/support teams

Manage multiple project timelines and resources across direct mail creative development and other performance marketing channels including performance media.

Provide leadership to the internal Merkle team on behalf of the client

Accountable for setting internal communication plans/methodology

Contribute to marketing strategies, testing, and execution of client programs

Drive project development and delivery management for omni channel campaigns including: creative briefs, developing and reviewing creative versions, collaborating on the development of test and learn plans

Coordinate internal and external client meetings; responsible for daily communication with key client contacts

Ensure timeliness and quality of client deliverables to include campaign counts, reports, change requests and proposals.

Serve as first line point of contact for error resolution

Produce and interpret project and financial reports, billing, and invoicing for internal and external reference

Ensure on time, on strategy, accurate program execution

Effectively lead and motivate internal team to produce best in class work

Foster a collaborative and high-achieving internal dynamic team 

Qualifications:

Bachelor's degree required.

5 years in client services/account management for a digital performance marketing agency or a combination of agency and relevant client-side work.

CRM, Email, or digital program management experience

Health care marketing experience preferred but not required

Experience collaborating with remote team members

Strong project management, interpersonal, and negotiation skills

Analytically minded, specifically comfortable with data, response metrics and trends

Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution

Ability to multi-task and work well in a fast-changing environment

Willingness to travel overnight when needed

Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Students & Recent Graduates: Start your career at Merkle and get on the path to success. Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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