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Senior Account Coordinator

Location: Chicago, IL.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. When combined with its strength in performance creative and media, Merkle creates customer experiences that drive improved marketing results and shareholder value. With more than 4,100 employees, Merkle is headquartered in Columbia, Maryland with 16 additional offices in the US and 8 offices in Europe and Asia. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

The Account Coordinator will initially play a critical supporting role in supporting the internal Merkle team as well as with clients in managing and communications regarding tactical delivery and/or project status.  By ensuring marketing and support activities are executed flawlessly and in a timely, efficient and profitable manner, Account Coordinators directly impact the success of the work we do for our clients.

  • Working with the senior account team to assure, on strategy, on budget and on time delivery of Merkle service offerings. 
  • Ability to manage multiple resources and SME's to execute against marketing strategies in an effective and timely manner.
  • Ensuring timeliness and accuracy of client deliverables including multi-channel testing plans, campaign reports and change
  • Competency in managing the creative development and production process for multi-channel campaigns including: Direct Mail, Email, Search, Display and Social.
  • Ability to develop, drive and maintain multi-channel creative and production schedules.
  • Manage internal routing through editorial, creative and development/production teams.
  • Understanding of unique specs associated with developing and managing multi-channel campaigns.
  • Originating actions to improve existing processes or develop new ones as needed to best drive the business.
  • Ability to manage budgets, including working with internal teams to scope out projects.
  • Assist in the contract development process, including legal and finance reviews.
  • Pull hours report and track to project budgets and profitability.
  • Manage and lead status reports for internal teams and clients.
  • Document meeting minutes from internal meetings, capturing key decisions and identifying next steps
  • Creative brief development




  • Bachelor's degree required 
  • Relevant experience in client services/account management in an advertising agency, marketing company, or client side marketing department with a working knowledge of:
  • Online and offline creative development and production, Digital Marketing, Multi-channel/Integrated marketing, Campaign management, and Client Relationship Management
  • Strong Written and verbal skills
  • Ability to multi-task and work well in a fast changing environment
  • Strong project management, interpersonal, and negotiation skills
  • Analytically minded, specifically comfortable with data, response metrics and trends
  • Ability to multi-task and work well in a fast changing environment
  • Experienec working in SalesForce is a plus
  • Detail oriented




Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Students & Recent Graduates: Start your career at Merkle and get on the path to success. Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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