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Digital Messaging Account Director

Location: Denver, CO.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 4,400+ employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

Key Responsibilities:

Account Directors establish and maintain strong, strategic partnerships with the client by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy using their CRM and/or industry knowledge. They also provide thought leadership on strategic planning initiatives, and engage a cross-functional team to deliver high levels of overall service and delivery.

  • Successfully manage people and create opportunities for growth and development throughout team; coach and mentor internal team members for career growth
  • Establish strong relationship with clients to promote Merkle and our service offerings
  • Drive new business on existing accounts and participate in new business development efforts
  • Consistently demonstrates financial acumen through ensuring revenue and profitability targets are met on account(s)
  • Proactively manage the business to client through supporting and leading staffing and resource management


-Written and verbal skills

Proficiency Scale:

  • Account Management: Expert
  • Client Satisfaction: Expert
  • Relationship Management: Advanced 
  • Financial Management: Advanced
  • Project Management: Expert
  • People Management: Expert
  • Leadership: Advanced
  • Business Development: Advanced
  • Solution Development: Advanced
  • Business Acumen: Advanced

10+ years of experience in client services / account management in an advertising agency, marketing company, or client side marketing department with a working knowledge of:

  • Deep experience with Email process & execution – We need to push towards templates, leveraging executional tools to further push UA to streamline the process
  • We need someone with very high EQ who can push the team, tackle higher level escalations
  • We need to challenge the status quo – hungry to learn about the program and has the bandwidth to put forward recommendations on how to improve it
    • Acquisition
    • Opt-in data
    • Execution
    • Reporting
    • New programs


  • Bachelor's degree required
  • Ability to lead team (internal and client) 
  • Understanding of data analytics for multi-channel results and analysis
  • Business acumen to develop and manage budgets / forecasts / pro forma
Additional Information:

Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. 

More Information:

Students & Recent Graduates: Start your career at Merkle and get on the path to success. Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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