Salesforce Marketing Cloud Architect
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.
The Platform Engineer is a subject matter expert for all things related to our Salesforce Marketing Cloud (ExactTarget) email platform. As someone who loves technology, you can speak at length about a broad range of email- and web-related topics to technical and non-technical audiences alike. Your Merkle coworkers love having you on their projects because you pick up new tech quickly; you provide accurate work estimates and keep your commitments, even under tight deadlines; and because you build solutions for the long term. And, let’s face it, you understand that life isn’t all about work, and you are fun to have around the office.
- Develop and own the services that are critical to the success of our email clients, including email triggers/automations, web pages, platform configuration, data feeds, SQL queries, and other various components needed to run complex automated email campaigns.
- As one of our email platform subject matter experts, provide remarkable support to our clients and internal teams by working through issues in a timely and efficient manner, and coming up with ways to prevent issues from recurring.
- Come up with ways to make us better, whether this involves a process change, configuration change, or new code in our set of Python-based internal tools.
- Display a true passion for email marketing and web technologies. Understand what things we’re not doing today—but should be—and own the solution that gets us there.
- Stay on top of our email platform’s product roadmap and constantly be on the lookout for ways to help the team deliver world-class email services.
- A love of web- and email-related technology.
- Ability to deliver a high quality of work, with minimal supervision, to Fortune 500 clients. You “do things right the first time” and are used to being trusted upon to build the best possible solution in a reasonable timeframe.
- Strong interpersonal skills, with the ability to conceptualize and communicate highly detailed technical concepts to technical and non-technical audiences.
- Extremely proactive and highly organized, with the ability to work on multiple, complex projects and issues.
- In-depth experience with the Salesforce Marketing Cloud email platform or another ESP platform like Responsys or Adobe.
- 3+ years’ experience in a fast-paced digital environment.
- Bachelor’s degree in computer science or comparable technical field, or work experience that demonstrates comparable technical abilities.
Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.