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Project Manager

Location: Pune, Maharashtra.
Company Description:

Merkle is a global data-driven, technology-enabled performance marketing agency and the largest independent agency in the US for CRM, digital, and search. For more than 28 years, Fortune 1000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with brands like Dell, T-Mobile, Samsung, Geico, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Susan G. Komen, and many others to build and execute customer centric business strategies.   

Job Description:
  • The Project Manager will be responsible for but not limited to:
  • Managing the day-to-day client interaction and expectations for medium-large scale projects
  • Continually seeking and capitalising upon opportunities to increase customer satisfaction and deepen client relationships
  • Engaging in Steering Committee meetings meetings with the client during project lifecycle, ensuring all risks, issues, actions, and dependencies are clearly documented, communicated, and understood
  • Proactively managing and handling issues and escalations, understanding their relevant priorities and managing expectations accordingly
  • Effectively estimates costs, timescales and resource requirements, securing resources and building realistic / optimised plans for the successful delivery of the project(s) to the agreed scope and budget.
  • Monitor and track all activities and takes action where these deviate from the plan.whilst ensuring timesheets are completed each month and submitted to the PMO
  • Facilitating governance and reporting cadence (PSRs and Status Reports), whilst ensuring that overall accountability for delivery is maintained.
  • Managing and the full SDLC of a project including initiation and handover to the client and Regional Hubs
  • Actively developing relationships with internal and multiple 3rd Parties including offshore teams and working with them to optimize and enhance our delivery capability
  • Constantly being on the lookout for improvements, discover issues and deliver better value to the customer and towards internal processes
  • Owning program specific contractual agreements and ensuring DAN are within protocols and protected at all times
  • Creating and owning detailed plans which are approved for delivery by appropriate stakeholders and ensuring agreement on the project methodology
  • Ensuring the correct project artefacts are utilised based on the Project Risk Index
  • Adhering and contributing to the DAN best practices and way of working inline with Product Operations

 

Qualifications:
  • Technical & Technology Related:
  • Track record in delivering projects across multiple technologies in a complex environment
  • Previous experience in a  Managerct Management role  in technology is essential
  • A degree in IT / Computer Science – preferred but not essential
  • Good technical understanding of Software release processes and the tools used to facilitate them
  • Demonstrable experience of inbedding Agile (Kanban & Scrum) & Waterfall delivery methods
  • Experience in using PM tools in both Agile and Waterfall methodologies
  • Experience in generating and maintaining Project artefacts
  • Strong written skills including technical writing skills
  • Exposure to Product Management would be highly beneficial
  • Understanding or Lean and/or six sigma methodologies
  • SaaS, AWS, Azure, data migration experience
  • ITIL exposure

Soft Skills:

  • Excellent stakeholder management, communication, and presentation skills
  • Demonstrates a flexible approach to suit the needs of different audiences
  • Detailed planning approach to day-to-day activities
  • Ability to work autonomously and a self motivator who is proactive with q positive attitude
  • Ability to manage multiple projects
  • Methodical thinking and planning approach to problem solving
  • A thirst for the ‘bigger picture’ and Digital technology· 
  • Strong influencing and negotiating skills
  • Takes ownership of their own development
Additional Information:

More Information:

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