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e-Commerce Business Analyst

Location: Lancy, GE.
Company Description:

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description:

We are looking for a Senior business analyst with a strong ability to challenge business requirements. This is a fully remote and freelance opportunity. 


  • The resources will operate in a context where the requirements design needs to:
    • Be comprehensive: our development teams tend not to be proactive in thinking beyond the specs and any gap, even if “common sense” can be missed
  • Have a deployability/configurability approach:
    • Ideally, the consultant has experience in international deployments of B2C web/eCommerce platforms to understand which share of the requirements need to be configurable/localization to reduce future needs for coding
    • We don’t ask for a full understanding of global country specificities, more for a mindset enabling the right balance between authoring/configurability and frozen/hard-coded rules
  • The resources will often work based on an oral or very high-level briefs from business stakeholders, the ability to run interviews, chase for answers, and document the outcome in a structured and readable way is key
  • Proactive and solution-finding attitude: if IT comes back with issues or questions for clarification, the consultant should propose answers / alternative designs to be proactively submitted for business approval
  • Re-usability approach:
    • The consultants will be trained the website design system and component library in order to propose requirements design that will maximize reusability of existing components and minimize build needs

Key inputs:

  • Business brief (oral or very high level document) from the client business team, describing the project’s objectives, expected customer experience, authoring & measurement requirements
  • UX/UI designs from our internal UX/UI team
  • The client has a UX/UI design center of expertise, which provides UX flows designs, visual and UI components designs
  • The consultant doesn’t need to have UX/UI design background but needs to understand it in order to integrate these inputs into the requirements specifications and link them with the underlying business logic and data points

Technology landscape:

  • Adobe Experience Manager
  • Bootstrap
  • Gigya
  • Hybrid
Additional Information:

Company Culture:

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

Personal consultancies - we only work with selected partners.

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

Students & Recent Graduates: Start your career at Merkle and get on the path to success.

Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.