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Client Director

Location: London, England.
Company Description:

About Merkle

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth.

In 2016, the agency joined dentsu, one of the world’s biggest media companies to form the Customer Experience Management (CXM) Line of Business.

Job Description:


The Global Client Director acts as the lead across their global engagement with Merkle B2B, operating as a team leader, setting the strategic tone and delivering end-to-end media campaigns together with the team. Working as part of the Media Leadership Team this role will be responsible for developing and implementing global programmes across all channels; leading a team of over 20 individual roles and skillsets.

In addition to the global programmes, this person will own responsibility for the P&L as well as supporting the Client Partner and FD with office-wide forecasting and fiscal management. They will be setting an example for the entire team through client leadership brilliance, media execution, strategic insights and operational efficiency knowledge. Acting as a thought leader within the industry, positioning Merkle B2B group as a world-class data-driven marketing and media agency.


·       You will take a leadership role across the account team, identifying new growth opportunities, championing Merkle B2B and the wider group both internally and externally. Building and maintaining strategic relationships with both key clients and vendors at the C-suite level.

·       Educating and developing our client's approach to media, marketing and sales and how Merkle B2B are in best position to contribute to their overall objectives.

·       Fostering strong account direction within the wider team, implementing clear account management, process and quality of implementation. Constantly striving for media excellence; whether it’s output in planning expertise or operational excellence.

·       Working with senior clients to develop strategic planning. Efficiently translating client business challenges and marketing goals to media-specific deliverables.

·       Supporting and working together with the Account Managers and Directors to deliver best-in-class media planning, reporting, analytics and support functions. Weaving the planning processes into the wider media landscape, competitor set, and product-specific requirements. Increasing team knowledge and understanding of all media channels, especially in digital.

·       Mentor, develop and support Account Directors with managing account health; including resolving client issues and handling challenging client conversations where appropriate.

·       With support from the leadership team, responsible for the continued growth of our client within Merkle B2B.

·       Also responsible for leading and delivering wider projects as required, including but not limited to Merkle B2B product development, industry positioning, award entries and representing Merkle B2B at external events.


We are growing at a rapid and exciting pace, as one of the biggest and most successful B2B specialist agencies in the world, and further part of the incredible Merkle and Dentsu parent groups. As we progress and develop as a company, you will too. Within our fast-growing company, there’s plenty of opportunity to develop your skill set and you’ll be encouraged to be curious and share new ideas. In exchange for your contribution to our award-winning company, we make sure you take advantage of a generous holiday allowance and are paid a competitive salary. We’re really proud of our company values and culture; we have regular company / team socials and want all our employees to enjoy coming into work. Some of our benefits include:

·       Career development through Merkle University and other tools; with access to courses, textbooks and mentorship

·       Company Pension

·       Private Medical

·       Flexible working policy

·       Thriving DE&I & mental health initiatives

·       + other corporate benefits


At Merkle, a dentsu company, we believe that creating diverse and balanced teams is not just a moral imperative, it is a business imperative. To help our clients reach millions of different people every day, we need our people to reflect the society that we represent.

We aim to create an inclusive culture where all talent thrives, and we champion meaningful progress in diversity, equity and inclusion (DEI) for our people, clients and partners.

DEI is firmly embedded into our shared values - the 8 Ways to Never Before - and our Leadership Framework, which applies to all of our people. And our Global DEI Principles reflect our pledge to be an organisation that promotes wellbeing and inclusivity for everyone - regardless of ethnicity, race, sexual orientation, gender (incl. gender identity and gender expression), age, neurodiversity or physical ability. 

We are proud of what makes us different and encourage applicants from all different backgrounds to apply to join us. We are always happy to discuss all flexible and agile approached to working and should you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.



·       A strategic team leader, exceptional leadership skills & management experience, demonstrated through staff development and implementation of exemplary processes.

·       Focused client leader, ability to interact with senior clients, demonstrated ownership of client relationships and delivery.

·       A person with a pro-active attitude who isn’t afraid to get stuck in. Excellent knowledge of media planning and the supporting operations and ability to pick up tasks as needed.

·       Leadership of department/agency initiatives, and product recommendations.

·       Excellent track record of maintaining multiple client engagements at once and growing client business.

·       Build trusting, collaborative relationships with clients of senior levels.

·       Stay on top of business and client concerns to head off issues.

·       Strong commercial acumen. Lead client scoping, staffing and profitability across multiple account teams.

·       Excellent track record of driving client growth, and diversification into multiple products and services.

Additional Information:

At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

Students & Recent Graduates: Start your career at Merkle and get on the path to success.

Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.