We use cookies. You have options. Cookies help us keep the site running smoothly and inform some of our advertising, but if you’d like to make adjustments, you can visit our Cookie Notice page for more information.
We’d like to use cookies on your device. Cookies help us keep the site running smoothly and inform some of our advertising, but how we use them is entirely up to you. Accept our recommended settings or customise them to your wishes.
×

Senior Email Account Manager

Location: Denver, CO.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

The Senior Account Manager will help our clients leverage the power of digital marketing to drive new customer acquisition and engagement opportunities. The Senior Account Manager plays a pivotal role in maintaining client satisfaction and loyalty by providing exceptional services and value to our clients. The Senior Account Manager is responsible for the day-to-day execution of client programs and is the direct liaison between the internal departments and also supports the organization’s strategic, tactical and support functions (creative, technology, and analytics) in order to achieve the client and company objectives.

Key Responsibilities:

  • Support or act as the primary conduit between delivery team and client
  • Accountability for communicating internal plans / methodology
  • Create marketing strategies, testing, and execution of client programs
  • Run internal and external client meetings; responsible for daily communication with key internal and external contacts
  • Ensure timeliness and quality of client deliverables
  • Manage the campaign process and updating of all materials
  • Maintain campaign matrix, reviews all art file updates for accuracy, reports on number of rounds and schedules
  • Improve existing processes
  • Ensure on time, on strategy, accurate program execution
  • Responsible for forecasting, scope, managing to a budget and presenting these items to clients
  • Bring leadership, guidance and operational efficiencies to the delivery team
  • View of bigger picture and disseminating information to the appropriate parties for execution
Qualifications:
  • Bachelor's Degree required 
  • 6+ years extensive experience in interactive marketing - email marketing, website analytics, search marketing, so
  • Salesforce Marketing Cloud experience preferred, Interaction Studio is a huge plus
  • 4-6 years working in an agency or consulting firm
  • Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously
  • Experience using digital knowledge to sell new client engagement and expand existing engagements
  • Hands-on skills using data to drive decisions
  • Experience in giving client presentations
  • Knowledge of contracts and managing a SOW
  • Ability to leverage business experience / acumen to identify new business and marketing opportunities 
  • Strong listening and superior relationship building skills
Additional Information:

Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. 

All your information will be kept confidential according to EEO guidelines.

The anticipated salary range for this position is $72,960-$105,600. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

Students & Recent Graduates: Start your career at Merkle and get on the path to success.

Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

In Our Company