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CRM Reporting Analyst

Location: London, .
Company Description:

At Merkle | Aquila we have built a world-class team to deliver outstanding results for our clients. A strong ethos and values that drive sustainable growth are essential to how we do business. When faced with difficult decisions and new challenges, it means our people won’t just go after the money. We stick to our own high standards, and do business in a way that makes Merkle | Aquila a great place to work.

Due to a series of client wins, we are expanding our Analytics team in London. We are looking for a digital analyst who is able to engage with clients to understand their challenges. The successful candidates will also be able to suggest and deliver innovative customer analytics that help shape our clients’ business.

Job Description:

CRM Reporting Analyst

In this role you will be responsible for leading the Analytics arm of the Data Intelligence (DI) team dedicated to one of Merkle’s biggest clients in EMEA. The DI team, comprising of Analysts and Planners, works closely with Account Managers to enable the client to make better evidence led marketing decisions. Analysts in the DI team are responsible for providing insights (both structured reporting and ad hoc investigations), and as the Lead Analyst, the post-holder will be accountable for the day to day management of the Analyst team; providing guidance, instruction, direction to Analysts, and ensuring timely delivery of projects. In this role you will be working closely with Analytics Account Manager to proactively identify opportunities to add value to the client via insights.

For this role, you should have a background in data, business analysis and ideally knowledge of campaign evaluation frameworks. You should have excellent project and stakeholder management skills, and an agile mindset.

Key Responsibilities

  • Liaise with Account Managers and Planners, and if required, client stakeholders to develop a deep understanding of business problems, and create Analytic solutions
  • Work closely with Analytics Account Manager to identify opportunities, communicate blockers and prioritise Analyst workstack
  • Create project plans and size resource requirements to meet designed solutions
  • Lead the day to day service delivery of team; Plan and coordinate Analyst workstack
  • Prioritize projects and assignments, taking into account capacity and skill set of team
  • Guiding and supporting Analysts to ensure timely delivery of projects
  • Anticipating project risk and constraints, and proactively work with the team on solutions to address issues
  • Ensuring the quality of outputs is what would be expected from employees, in line with QA guidelines
  • Supervise, mentor and manage team member(s)
  • Navigate a complex stakeholder matrix and manage priorities accordingly
  • Deliver insights to meet business requirements

Essential Knowledge and Skills:

  • 4 + years’ experience of working in a business analytical environment
  • Strong experience of SAS, SQL and Excel
  • Bachelor’ s degree in mathematics, statistics, operational research, economics or related discipline
  • Strong commercial awareness and business acumen
  • Clarity and precision in verbal and written communications
  • Experience in project and stakeholder management
  • People leadership experience, preferably in an Analytics context
  • Ability to work in a flexible environment

Preferred Knowledge and Skills

  • Advanced degree in statistics, mathematics, statistics, operational research, economics or related discipline
  • Expertise in Campaign Evaluation frameworks
  • Experience with building scalable and automated reporting
  • Knowledge of data visualization softwares
  • Experience working within the Automotive industry
Merkle | Aquila does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Additional Information:

As member of Engineering, you will benefit from:

·      Competitive salary;

·      28 day’s holidays plus bank holidays

·      Your birthday off

·      Eligibility for company pension scheme

·      Healthcare

·      Company life assurance scheme

·      Discretionary annual bonus

·       Excellent work life balance

·       Employee of the month reward scheme

·       Childcare vouchers and fruit to the office.


More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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