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Quality Assurance Analyst

Location: Salt Lake City, UTAH.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 4,400+ employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

Quality Assurance Analyst

Role Purpose

The Quality Assurance Analyst is primarily responsible for the analysis, design, planning, execution and maintenance of testing, reporting of test results, and defect management. The Quality Analyst will work with the Front-End, Backend Development teams and Marketing teams to test web applications, based on an enterprise level CMS systems.

Key Responsibilities

Define scope and objectives of all levels of QA testing

Write test plans, design test cases, develop test scripts, test conditions, test procedures and expected results

Perform all aspects of testing, including functional, regression, user acceptance testing, exploratory, and smoke testing

Create large volumes of test data if required

Track and reports defect using appropriate tools such as JIRA

Validate fixes and ensure follow through to all test cycles

Investigate and recommend remediation strategies for data quality conditions, and process failures

Communicate test status to internal project team and clients(s)

Develop and contribute best practices and standards for a particular solution or across multiple medium/large scale projects/accounts

Accurately estimate work effort and delivery timelines to support project and client management

Manage workload and project priorities among QA team resources 




Bachelor's degree in Computer Science, Information Systems, or related IT field work experience

Working knowledge of SQL, Java, Javascript, HTML, and CSS

3-5 years of experience in a software quality position

Strong knowledge of CMS software and concepts (Adobe Experience Manger, Drupal, Sitecore)

Experience with testing SOAP / API projects a plus

Excellent written and oral English communication skill

 Excellent documentation skills

Experience testing marketing websites

Prior working experience in the CRM

Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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