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Pega Marketing-LSA/SSA-Senior Manager

Location: Columbia, MARYLAND.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

The Pega Marketing Systems Architect is responsible for architecting, designing and developing omni-channel decisioning solutions using Pega Marketing.

The ideal candidate will develop solutions based in client business requirements or modify current solutions to meet changing needs, and have wide range of marketing automation experience in many industries.

Major Responsibilities

Responsible for driving design and development for omni-channel decisioning solutions using Pega Marketing.

Leads and provides support to every member of the development team.

Ensures delivered work meets technical, functional, performance and business requirements as well as best practices.

Provides thought-leadership to clients across business and technical project teams solving complex business requirements.

Works in conjunction with the Project Manager to size, manage scope and risk.



Development experience with Pega Rules Process Commander (PRPC), Pega Marketing and Pega Customer Decision Hub (CDH) applications. Experience with Data Flow, Data Set, Strategy and Proposition Filter rules. Experience with adaptive modeling. Solid understanding of Java, SQL, XML, and real time decisioning. Knowledge of the Software Development Life Cycle and Project Delivery Process. Understanding of the principles behind Object-Oriented programming languages. Excellent communication skills. 2+ years’ experience in omni-channel marketing/marketing technology. Knowledge of Agile and Waterfall methodologies desired.

Experience in designing enterprise class structure and foundational components.

Experience in design and implementation of PRPC-based solutions, including leadership role in design to develop shared/reusable enterprise rules and workflow components within Pega Process Rules Commander.

Experience integrating enterprise applications with Pega solutions.

Experience with n-tier, database and client server design/development.

Strong experience scoping, planning and delivering projects using iterative software development lifecycles over multiple release cycles

Education: BS in Engineering, Computer Science or Information Technology required.

Personal Skills

Excellent analytical and problem-solving skills. Strong interpersonal skills and ability to build business relationships. Ability to interact effectively with peers and all levels of management, including all Lines of Business and external stakeholders. Clear and concise writing and verbal skills are crucial to the ability to obtain and disseminate information. Excellent organizational skills and ability to balance multiple concurrent assignments. Ability to summarize data into high-level themes. Collaborates with others, both internal staff and clients, with consideration and respect. Provides timely feedback and responses to all, especially clients. Represents company in a professional and positive manner.

Business Application Software

Advanced skills with PC-based tools including MS project, MS Office (i.e. Word, Excel, Visio, and PowerPoint) required.

Additional Information:

Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. 

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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