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Business Analyst

Location: Lisboa, Lisboa.
Company Description:

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description:

We are looking for Business Analyst with solid experience in the e-Commerce area.


Ø Main Responsibilities:

Business Analysis:

  • Working with the Project Manager, challenge and define the scope of the project(s) using appropriate elicitation and documentation techniques to ensure full Business and Technical understanding
  • Document and manage functional and non-functional requirements by running brainstorming sessions, interviews, workshops and other requirements gathering techniques as appropriate
  • Translate the requirements into detailed specifications in the form of user stories and acceptance criteria
  • Understand and model business processes and data models
  • Present analysis to Project teams and Steering Groups (executive level)
  • Ensure change requests are identified, documented and included in the project management process
  • Review solution design documentation

Functional Testing:

  • Contribute to the definition of the overall testing strategy
  • Document functional test cases when needed
  • Perform defect management with QA team, liaising with development teams and suppliers when needed
  • Facilitate the business acceptance and solution validation through UAT with the Business teams


  • Support the handover and training of both Technical and Business end-users


  • Support and contribute to the definition of BA best practices – supporting BA peers, the definition of standards and templates, and continuous improvement
  • Adhere to the best practices and standard approaches defined and used within Isobar, in conjunction with PMO guidelines

Ø Background and experience:

  • Experience in working with systems like AEM Sites / Assets, Drupal, Sitecore & Magento, SAP Hybris, or other relevant Ecommerce Solutions
  • Competent in running business workshops to capture and prioritize User Stories
  • Ability to share findings of analysis with a different audience, including but not limited to executive level
  • Min. 5 years’ experience in Business Analysis
  • Experience working in an international environment
  • Advanced university degree preferably in business administration and/or IT
  • Business analysis certification (e.g. CCBA, CBAP) or other suitable professional certification a plus
  • Track record in Master Data Management field: Data governance, data modeling, data cleansing strategy, data archiving, data flows, system interfaces, enterprise bus) - a plus

Ø Profile and skills:

  • Excellent communication and listening skills in order to capture the information required
  • Strong analytical and organizational skills; thorough and precise
  • Excellent oral and written communication skills in English
  • Excellent presentation skills
  • Proactive and results-oriented; strong ability to prioritize
  • Ability to work autonomously, while also being a strong team player
  • Sense of initiative and ability to critically examine issues and find constructive solutions.

Ø Benefits

  • Competitive base salary with a generous options package
  • Flexible working hours
  • 25 Vacations days
  • Remote work (or local office space in Lisbon)
  • Incredible team
  • Other perks
Additional Information:

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.