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Associate Research & Brand Strategist

Location: Denver, Colorado.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description:

The Associate Research & Brand Strategist will play a key role in collaborating with cross-discipline roles within Merkle to help plan, develop, and execute research initiatives and customer strategies that achieve our clients’ business and people-based marketing objectives. In this role, you will be gaining a deep understanding of clients’ businesses, the motivations of their customers and target audiences, and the implications of trends within their industry.

In supporting both Customer Research and Brand Strategy, you will need both an analytical and a strategic mindset. This role requires the ability to assess and synthesize datasets from various sources, to uncover audience motivations from qualitative research, and to tell a story about those findings through audience personas and journeys. 

You might have found the right opportunity if you:

  • Are driven to translate data into compelling stories
  • Want to be a key player in a rapidly growing practice
  • Have 1-3 years in professional services within customer research or strategic planning
  • Have 1-3 years’ experience in web, mobile, or campaign experiences
  • Want to work with people that will grow your knowledge
  • Live in the Salt Lake City or Baltimore areas
  • Are comfortable with up to 25% travel allocation

 

Your day-to-day will include but not be limited to:

  • Supporting and conducting primary and secondary customer research, including customer interviews, desktop research, and survey design and deployment, among others
  • Helping to build client workshops, presentations, and other working sessions to define client business objectives and market considerations, or to present research results and strategic recommendations
  • Helping to develop strategic briefs, personas, journeys, and roadmaps based on quantitative and qualitative research for execution by creative and user experience teams
  • Working with internal teams to assess performance of current-state digital experiences and identify opportunities to strengthen future-state experiences
  • Coordinating with research vendors and developing discussion guides
Qualifications:
  • BA or BS in a research-, strategy-, or marketing-related field
  • 1-3 years of industry experience in marketing, digital experience, primary research, or strategic planning
  • Ability to translate strategic insights into actionable recommendations, digital experience roadmaps strategic briefs, or other guidance for creative teams
  • Results-oriented, customer-focused team player
  • Adaptability, time management, and attention to detail
  • Ability to deal with ambiguity, strong problem-solving and analytical skills
  • Ability to manage multiple projects and priorities to align with client strategic objectives and roadmap
  • Focused; a self-starter with experience working in a very fast-paced environment
  • Excellent written and oral communication skills
Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.