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Client Service Director

Location: London, England.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth.

In 2016, the agency joined dentsu, one of the world’s biggest media companies to form the Customer Experience Management (CXM) Line of Business.

Job Description:

We have an exciting opening for a director to join the Merkle client service team, leading a group of the agencies largest digital media planning and buying services clients. The role will involve driving the agencies strategic direction, growth and commercial performance for these recognizable global brands to whom Merkle provide services across multiple digital media channels and media analytics. The ideal candidate will have a strong background in digital/performance media, capable of working alongside channel specific experts to create the optimum structure and conditions for best in class media activation and performance analysis.

With Merkle’s unique position in the market as a leading agency in performance media and march tech solutions, many of the agencies largest client relationships span across media and Martech engagements. The right candidate will have the vision to see and exploit opportunities  connecting data, technology and media strategy, working with a wide variety of expertise across the agency

Life as a Client Service Director at Merkle

As a client service Director at Merkle, your day to day role and key responsibility will be to ensure operational success for our clients and drive strategic growth opportunities for the agency in line with client objectives.

You will have strong relationships with both senior client stakeholders and department/capability leads within the agency to ensure  scopes of work and processes are clear and adhered to, team structures are design for both client and agency success and client satisfaction is maintained . The Director role is the key point of contact for the senor clients, leading the following areas of business: 

  • Commercial Oversight–  Leading contract negotiations and pricing models. Maintaining profitable agency margin with oversight of revenue forecasting & billing
  • Account Leadership – Developing a good understanding of different agency offerings and ways of working , connecting client needs & objectives with the services provided by the agency
  • Performance Management  - working side by side with delivery teams to ensure client targets and expectations are exceeded

A few of the benefits

Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too

  • Career development through Merkle University and other tools; with access to courses, textbooks and mentorship
  • Private Medical Insurance, Company Pension, life insurance and other corporate benefits
  • A selection of other benefits including ability to buy additional holiday, season ticket loan and 2 volunteer days

Diversity & Inclusion

At Merkle, we believe that a diverse and inclusive environment improves us as a community and as a business. We want to foster an environment of growth, where ideas and contributions are actively encouraged. We need this culture of courage to continue to thrive in our fast-paced industry.

We have created seven Diversity and Inclusion Pillars. Each pillar is made up of a community of members who serve as role models and spread a message of inclusion throughout our global workplace. Pillar members are responsible for planning initiatives, events and training, along with championing change within our business. These pillars are Gender, Ethnicity, Mental Health, Religion, Disability, LGBT+, Parents & Careers.

Merkle is a place that embraces differences of opinion. To be an advocate for real change we really encourage applications from women, candidates with disabilities and Black, Asian and Minority Ethnic (BAME) candidates as we recognise that these groups are currently underrepresented in our marketing/technology industry.

  • Attitude is key – we need someone with energy, ideas, curiosity, passion and a and willingness to learn/adapt in a fast-paced environment
  • Attention to detail, ensuring work and monitoring is accurate.
  • Excellent interpersonal skills with the ability to gain gravitas with senior clients and act as the face of Merkle onsite
  • A team player with the ability to balance client priorities with agency commercials
  • Ability to manage multiple clients and projects, with added value and a curious and proactive approach
  • It is anticipated the appropriate candidate will be a digital media expert with circa 10+ yrs experience
Additional Information:

At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.