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Scrum Master- Data Management Implementations

Location: Columbia, MARYLAND.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description:

Role Purpose

The Sr. Project Manager is an integral part of a team focused on increasing efficiencies, decreasing turnaround times, process enhancements and enforcement, and process documentation. The PM is responsible for facilitating cross-departmental workflow as it relates to CDP implementations, data management, custom integrations, and other incoming requests.

The successful candidate for this role will be able to display excellent verbal and written communications, proficient project management capabilities and a deep understanding of Customer Data Platforms (CDP). The PM will have an aptitude for working with a team of experts to break down complicated technical objectives into simpler tasks.

Key Responsibilities

  • Leads teams to successfully deliver on consumer experience, data management and engineering projects at scale
  • Works with project team and other required stakeholders / resources to identify all project deliverables, associated tasks and level of effort required to complete those deliverables.
  • Works closely with customers, team members, functional leads, business analysts, sales personnel etc. to help scope solution and to proactively resolve issues
  • Owns project plan, estimates and project schedules
  • Active Risk and Change Management: identify and document risks, degree of severity and path to mitigate.  Ensures alignment to SOW objectives and client satisfaction.
  • Manage the program/ project’s vendor relationships, budget, timing, scope and deliverable
  • Continuous improvement with respect to delivery. Includes facilitating retrospectives, curating internal knowledge base to represent findings and actions taken to improve
  • Assist Client Lead on all technical aspects for the project, including but not limited to QBR, QPR, Change Management etc.
  • Manage customer relationship and communication with all project team members and other participants to ensure conformance with the requirements of each project(s) and client user expectations. 
  • Provide regular status reporting, issues management and risk management for the project
  • Leverages and contributes to standard implementation methodology
  • Resource management – Resource Planning and Allocation 
  • MUST have a proven background in Project Management work for enterprise wide projects
  • Proven work history successfully delivering technology projects using Scrum, Kanban or Agile at scale.
  • Practical application for how to evaluate new software features or issues
  • 6-8 years overall PM experience
  • Agency experience preferred
  • Knowledge of Marketing Technology Systems (e.g. Analytics, Test & Learn, Data Management)
  • Certified in SCRUM
  • Must have a deep understanding of and proven experience with Customer Data Platforms
  • Strong client management skills; manage through challenging situations resulting in positive outcomes 
  • Ability to effectively and confidently interact with senior level resources both internally and with the client
  • Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure.
  • Effective communication skills; ability to simplify and structure concepts to streamline interactions and highlight key points
  • Demonstrated critical thinking, problem solving, planning and organization skills
  • Demonstrated decision-making ability and desire to lead
  • Ability to articulate key concepts and issues in oral and written communication
  • Strong analytical, organizational, and time management skills as well as an attention to detail
  • Willingness to be available as project needs and timelines require
  • High degree of personal integrity and accountability
  • Ability to manage, delegate and use resources effectively
  • Proven negotiation, conflict management and conflict resolution skills
  • Deep knowledge of project management techniques and tools
  • Experience in a hands-on development role involving any of the following: programming, database developer, logical modeler, DBA
  • Skilled with Word, Excel, PowerPoint, Smartsheet, Atlassian and other project management tools
  • Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams


Additional Information:

At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.


Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. 

All your information will be kept confidential according to EEO guidelines.


More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.