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IT Infrastructure Project Manager

Location: Columbia, MARYLAND.
Company Description:

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.  Merkle is an agency of dentsu.

Job Description:

The IT Infrastructure Project Manager role at Merkle will have overall responsibility for managing projects that lead to the successful delivery of IT solutions that enable Merkle’s business. As the IT Infrastructure Project Manager you will utilize industry standard project management methodologies to manage the Project Management lifecycle. You will work in a team setting, sharing information, collaborating and assisting other team members. We are looking for someone that possesses a strong dedication to quality customer service, excellent follow through, attention to detail, and a drive to be part of a larger team and engage with broad Corporate IT challenges and initiatives. As the IT Infrastructure Project Manager, you will be implementing solutions in an enterprise managed hosting environment. You must have an advanced understanding of the Project Management lifecycle.

Key Responsibilities:

  • Manage all aspects of Project implementation from inception to project closure
  • Manage complex IT infrastructure projects including data center migrations, international office implementations, and new platform/technology rollouts
  • Elicit and document technical and functional requirements and define project scope
  • Develop and document project schedules, deliverables, and milestones through a detailed project plan
  • Proactively identify, track and resolve issues, risks and dependencies associated with projects; leading risk mitigation planning and communication to project sponsors and stakeholders
  • Design effective project structure that addresses specific solution/project requirements and is aligned with the IT delivery methodology
  • Effectively manage project scope from a functional, schedule and  financial perspective using relevant change management processes
  • Coordinate the work of multiple project team members to ensure projects remain on schedule
  • Accurately forecast resources and time for the duration of a project
  • Work as the main liaison between vendors, project sponsors, and the project team
  • Lead innovation, process improvement and standardization within the IT organization
  • Execute and provide guidance for other team members regarding IT policies, procedures, best practices and standards for service delivery
  • Act as a coach and mentor for less experienced team members
  • Maintain in-depth awareness and fluency of the key features, functions, and/or industry trends around the area of expertise
  • Uphold and promote Merkle’s core values and culture


  • Consistently manage, prioritize and deliver projects and associated tasks within agreed upon timeframes and within budget
  • Provide high level of customer service to all levels of the organization
  • Successfully perform resource allocation tasks in order to meet project deadlines and established SLA timeframes 
  • Consistently deliver IT solutions that exceed customer expectations on-time/budget
  • Rapid personal and career growth
  • Maintain a high level of customer service
  • Demonstrate the ability to work as part of a team and share knowledge with team members
  • Lead in the development of project management processes and tools for consistent use within the IT organization and enhance /optimize IT PMO processes and procedures 
  • Achieve positive outcomes from challenging situations
  • Ability to routinely complete day-to-day task and meet deadlines
  • Contribute to the development of Merkle’s technology vision and strategy
  • Demonstrate willingness to take ownership and dedicate the time necessary to complete enterprise objectives 
  • Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis
  • Participate in the development of Merkle’s technology vision and strategy


  • Bachelor’s Degree or commensurate work experience required 
  • PMP certification preferred
  • Requires 5-7 years of project management experience with demonstrated success driving projects from inception through closure
  • Experience managing complex technology projects is essential


  • Ability to assess, manage and communicate project and technology budgets and delivery schedules 
  • Ability to develop and use metrics that contribute to continuous improvement with regard to the quality of delivered services
  • Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent  
  • Proven ability to utilize industry standard project management methodologies to drive projects to successful completion
  • Effective presentation skills;  Have the ability to present project level deliverables  clearly and accurately and report weekly on project KPIs to stakeholders
  • Advanced interpersonal, negotiation, facilitation, prioritization, problem solving, and decision making skills
  • Advanced conflict resolution skills with a solid ability to identify project sponsors /stakeholders, assess their needs and manage their expectations
  • Ability to work independently and drive multiple tasks/projects to completion simultaneously
  • Highly proficient in software and hardware Asset Management methodologies 
  • Advanced knowledge of enterprise infrastructure concepts and standard operating procedures

Demonstrate the ability to:

  • Meet project deadlines and manage and prioritize multiple simultaneous IT and Client Onboarding projects while adhering to a time allocation model
  • Multi-task, prioritize, manage workload and adapt to changing business conditions
  • Tolerate stressful situations and remain focused under pressure 
  • Effectively communicate at all levels of the organization
  • Manage through conflict and challenging situations with positive outcomes for the clients and Merkle 
  • Develop and cultivate strategic relationships that benefit IT and Merkle
  • Make decisions and judgments based on standard procedures
  • Demonstrate critical thinking and advanced problem solving skills
Additional Information:

All your information will be kept confidential according to EEO guidelines.

Part of dentsu, dentsu international helps clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative, dentsu international operates in over 145 markets worldwide with more than 46,000 dedicated specialists. Follow us on social @dentsuUSA.Employees from diverse or underrepresented backgrounds encouraged to apply.  

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.



More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
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