Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organisations have partnered with Merkle to maximise the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalised marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.
Merkle sit in the sweet spot between consultancy, creative agencies, and the typical system integrators. Our projects focus heavily on Customer Experience Management which has seen huge growth over the past 12 months.
Within Merkle, the Experience Platform team create content managed customer experiences for a wide range of clients. Our solutions allow clients to operate content and experience management processes efficiently, maximise the capabilities of their tools and the investments they make, while unlocking potential for future growth of their digital maturity.
We span a number of technologies but our primary tool is Adobe Experience Manager (AEM). We are globally renowned and have Platinum Partner status with Adobe. Our AEM projects typically include new Sites and Assets implementations integrating with Adobe Commerce, Launch and Analytics, Campaign and Target. Over the past few years, we have also designed and implemented some truly innovative projects across the Adobe Experience Cloud
Life as CMS Consultant
We are looking for a CMS Consultant to work on site implementation and enhancement projects. You will work side by side with the User Experience design team, strategic leads, technical architects, and development teams.
Your role will be to drive the successful shaping and translation of objectives and requirements into epics and detailed user stories for development. As part of this you will be responsible for designing and defining solutions to best deliver for our client and their customers with the technology platforms we use.
You will often work across the project lifecycle; from early workshops, through the design process, within development scrum teams and finally supporting client handover and training. Our engagements vary in size, so you should be comfortable in large teams as well as directly leading and managing development teams, removing blockers and providing in-sprint clarity and solutions.
The role works with internal and external stakeholders - as such you will need to prepare and present materials for our clients.
This role requires a strong knowledge of the considerations which go into building web experiences and how they are configured through a web content management system. Data is at the heart of what we do, so a good understanding of data design is beneficial particularly in consideration of metadata and taxonomy tagging and how it can drive automation at scale.
You will have had experience with a number of site projects built on content management systems.
A few of the benefits
Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too
- Career development through Merkle University and other tools; with access to courses, textbooks and mentorship
- Private Medical Insurance, Company Pension, life insurance and other corporate benefits
- A selection of other benefits including season ticket loan, 3 wellbeing days and 2 volunteer days
Diversity & Inclusion
At Merkle, we believe that a diverse and inclusive environment improves us as a community and as a business. We want to foster an environment of growth, where ideas and contributions are actively encouraged. We need this culture of courage to continue to thrive in our fast-paced industry.
We have created seven Diversity and Inclusion Pillars. Each pillar is made up of a community of members who serve as role models and spread a message of inclusion throughout our global workplace. Pillar members are responsible for planning initiatives, events and training, along with championing change within our business. These pillars are Gender, Ethnicity, Mental Health, Religion, Disability, LGBT+, Parents & Carers.
Merkle is a place that embraces differences of opinion. To be an advocate for real change we really encourage applications from women, candidates with disabilities and Black, Asian and Minority Ethnic (BAME) candidates as we recognise that these groups are currently underrepresented in our marketing/technology industry.
What we're looking for in you
- 5 years minimum experience in Digital Roles managing website operations and enhancements
- Experience with managing an enterprise level CMS - Adobe Experience Manager (AEM) beneficial
- Defining content management requirements as well as end-user requirements
- Scoping bodies of work with team members across digital disciplines
- Working with development teams to deliver enhancements
- Understanding of key principles of User Experience Design
- Understanding of SEO, Accessibility and web analytics
- Experience of digital asset management
- Creating and running training of implemented solutions
- Some background in web development (HTML, CSS, JS) or back-end programming languages
- Working with large data sets for standardisation/rationalisation - taxonomies and tagging beneficial
- Presenting and communicating benefits and opportunities to senior stakeholders
- Working with technical and non-technical stakeholders to articulate recommendations
At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.
Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.