Senior, Client Service Manager
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined dentsu. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.
Open to remote applicants - client is PST-based, so will need to flex hours as needed.
We are looking for a client-facing Media Manager, experienced at managing and delivering marketing projects from launch to completion. Supporting a large grocery client, you will become a part of a cross functional consulting & execution team that gets projects completed on time and exceeds our clients' expectations. You will manage multiple concurrent projects and diverse teams to meet our clients' strategic media network goals. Working with client services and cross functional team members, you will meticulously organize and keep your projects moving forward from the front lines, updating key partners about progress and overcoming all the inevitable hurdles along the way.
- Manage multiple concurrent projects across teams
- Create project plans and revise to meet changing requirements and deadlines
- Oversee all aspects of projects: scope, risk, schedule, quality, and communication to stakeholders' fullest satisfaction
- Lead status meetings; capture, store, and distribute meeting notes
- Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
- Provide regular updates and progress reports to key team members
- Be a point of escalation for all issues and changes to existing plans
- Coordinate internal reviews and and quality assurance. Keep track of lessons learned and share with all team members
- Participate in brainstorming sessions to develop processes and workflows to align with client goals
- 3-5+ years of experience leading digital media projects within an interactive or digital marketing agency
- Holistic Media experience: Programmatic, Search, Paid Social, TV, OOH, etc
- Bachelor's degree
- Global experience
- Experience using project management software
- Proficiency in all aspects of project management process groups (initiating, planning, executing, monitoring/controlling, closing)
Employees from diverse or underrepresented backgrounds encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
For individuals assigned to and/or hired in Colorado, the anticipated salary range for this position is $43,000-$82,000, which is based on a wide range of factors that include relevant experience, knowledge, skills and other job-related qualifications. Pay ranges in locations other than Colorado may differ based on labor market wage rates in those locations. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/