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Senior Account Director

Location: Chicago, IL.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.  

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle is an agency of dentsu. 

Job Description:

Merkle is seeking a Senior Account Director to be responsible for designing, implementing, leading and growing client engagements and setting the charter for one or more of Merkle’s strategic accounts. They are accountable for overall account management activities and serve as  leaders within a client team overseeing an account management team as well as maintaining indirect responsibility for shared service work activity (creative, production, development, etc.). They are also skilled in having difficult client and employee conversations within the context of project management and they consistently demonstrate an advanced ability to rally a team to deliver high client satisfaction.

Senior Account Director will establish and maintain strong, strategic partnerships with the client by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy using CRM and/or industry knowledge.  Provide thought leadership on strategic planning initiatives, and engage a cross-functional team to deliver high levels of overall service and delivery.

  • Successfully manage people and create opportunities for growth and development throughout team; coach and mentor internal team members for career advancement.
  • Establish strong relationship with clients to promote Merkle and our service offerings. 
  • Drive new business on existing accounts and participate in new business development efforts.
  • Consistently demonstrates financial acumen through ensuring revenue and profitability targets are met on account(s).
  • Proactively manage the business to client through supporting and leading staffing and resource management.
  • Ability to travel to clients frequently (at least twice a month) and sometimes with little advance notice
  • Lead execution of all client work, ensuring it meets or exceeds client’s objectives, is in line with agency’s creative philosophy and is of the highest quality.
Qualifications:
  • Bachelor's degree required
  • 10+ years experience in client services/account management in an advertising agency, marketing company, or client side marketing department with a strong working knowledge of:
  • Experience in martech 
  • Knowledge of CXM/CRM
  • Digital Marketing
  • Multichannel/Integrated Marketing
  • Campaign management
  • Relationship/Client Management
  • Account Planning and Strategy
  • Ability to lead both internal (account, creative, development, production, etc.) and client teams
  • Understanding of data analytics for multi-channel results analysis and recommendations
  • Business acumen to develop and manage budgets/forecasts/ pro forma
  • Exceptional written and verbal skills, including presentation and client engagement
  • Ability to multi-task and work well in a fast changing environment
  • Consistent, keen attention to detail; successfully deliver on high expectations
  • Advanced Word, Excel, and PowerPoint skills
Additional Information:

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.  

Employees from diverse or underrepresented backgrounds encouraged to apply.  

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. 

For individuals assigned to and/or hired in Colorado, the anticipated salary range for this position is $143,763.50-$215,645.25, which is based on a wide range of factors that include relevant experience, knowledge, skills and other job-related qualifications. Pay ranges in locations other than Colorado may differ based on labor market wage rates in those locations. Additionally, this position is eligible for discretionary bonus compensation. The company’s bonus compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/ 

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More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.