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Front Office & Events Specialist

Location: Genève, GE.
Company Description:

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation company, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger from Isobar and Namics - two leading full-service digital agencies. 

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description:

The Front Office & Events Specialist’s duties include offering administrative support across the organization. The receptionist welcomes guests and greet people who visit the business. The receptionist also coordinates front-desk activities, including distributing correspondence and redirecting phone calls.

Key responsibilities and accountabilities:

  • Manages the reception desk, receiving all visitors and colleagues in a professional, friendly manner
  • Acts as a first point of contact for all queries from visitors, focusing on customer service
  • Receives and directs incoming calls, mail and e-mail, prioritizing communications as appropriate
  • Organizes meetings and managing databases
  • Books transport and accommodation
  • Deals with correspondence, complaints, and queries
  • Maintains calendars and appointments
  • Coordinates the maintenance of office equipment
  • Liaises with Catering Department to coordinate requirements for meetings
  • Helps to develop employee-focused services: perks, food-truck schedules and options, accommodation and mobile phone services, business cards requests, wellbeing activities, gifts and goodies
  • Manages the logistics of internal monthly events and communication
  • Photocopies, scans and maintains records
  • Maintains security by following procedures, monitoring logbook, and issuing visitor badges
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations


Qualifications and Experience:

  • Proven work experience as a Receptionist, Front Office Representative, or similar role
  • Advanced skills with full suite of Microsoft Office products, notably Outlook / Excel / PowerPoint / Word
  • Proven ability to use a variety of multimedia communication tools (WebEx, video/teleconferencing) and internal software systems (expenses, procurement, CRM, meeting room, booking system etc.)
  • Knowledge of using professional visitor registration system
  • High school degree: additional certification in Office Management is a plus
  • Fluency in both English and French

Core Competencies:

  • Solid written and verbal communications skills
  • Ability to resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
Additional Information:

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

Personal consultancies - we only work with selected partners.

Your contact person

Dominika Ciarczynska
Talent Acquisition Business Partner

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.