Senior Manager - Analytics
** Skilled Worker Visa Sponsorship available **
Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organisations have partnered with Merkle to maximise the value of their customer portfolios.
The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalised marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.
This is an exciting opportunity to join a fast-paced, industry-leading, growing analytics team that works with some of the biggest global brands. Merkle Analytics exists to accelerate businesses on their journey to generate maximum value from data and enable them to make data-led decisioning to benefit their business.
You will join the Advanced Analytics team as a senior manager, delivering analytical solutions to a variety of clients and industries as well as supporting the growth of the team. You will be involved in internal initiatives, managing a team of analytical consultants and supporting commercial work. We expect our analysts to be able to add value for our clients from the start – so you will understand analytics, have experience with coding languages, have significant experience building statistical / data science models & used a suite of visualization tools - but we look for curious individuals that have a passion for data and analytics, that have a desire to learn, who want to help businesses use their data better when they make decisions, and are able to package up their analysis in such a way that even the most non-technical audiences can grasp complicated methodologies. The role will be client facing, so a winning smile and an eagerness to do the leg work to get under the skin of a business problem is also key.
Examples of projects you are likely to be involved in are: machine learning projects, dashboarding, propensity models, recommendation engines, text analytics, segmentations, customer lifetime value, customer journey analytics, econometrics, attribution, forecasting and adhoc analytics. You will work with the client delivery team to aid design and execute the analytical solution, learning from experts in the field.
You will also have a team of up to 5 direct reports and be responsible for promoting their achievements, supporting their development and wellbeing at work and escalating any issues or concerns to the leadership team. As a people-led business we want to provide our people the best career experience possible so we look for managers with a genuine desire to support and develop their team members and we in turn we will offer you the training and support needed to grow as a team leader.
You will be supporting the junior members of team so you might have experience delegating tasks and managing workload.
Life as a Senior Manager at Merkle Analytics
· You will be responsible for delivery the analytical solution – you will be expected to be able to design a solution, translating a business challenge into a data problem, to create plans and when appropriate delegate tasks to junior members in your delivery
· It’s likely you will end up doing projects you may not have had experience with – don’t worry, you will work in an award-winning analytics team of over 90 statistical analysts, BI analysts, data scientists and data engineers across multiple UK sites with experience in multiple disciplines and industries. This provides a fantastic opportunity to work alongside the best and gain knowledge from regular sharing sessions with the wider analytics team and the whole agency
· You will work across a variety of industries – we believe variety in work is what gives us our edge and keeps things interesting for you as your advance through your career
· You will be involved in all stages of the analytical process from spec’ing out what data you may need, data cleansing, visualizing data, modelling and delivering the final results
· You will work closely with the client team as you go through the project – from gaining domain knowledge, regular updates and final delivery
· Your projects may vary from 4-6 weeks or 12 months: dependent on what type of arrangement we have with our client. On longer engagements you will cover a number of different projects
· You will work on client site and at the Analytics office, so you need to have flexibility on coding languages & analytical infrastructure as not all clients will have all of the tools
· You will be key in building up strong relationships with our clients – so you will need to be confident with day to day interactions with clients, expressing professional views, participating in public speaking and opinion pieces to build reputation as required
· You will be proactive in looking for improvements and suggestions for innovation – essentially becoming the client’s secret weapon
· You will manage up to 5 direct reports – meeting with them for regular 121s and also taking responsibility for their annual performance reviews
· You will be supporting and/or leading internal initiatives to promote innovation and the development of the team
· You will be an active member of the analytics community – working on initiatives to increase the knowledge of solutions and techniques across the department, and to improve working practices
o You need to have a keen eye for QA, and sense checking your analysis as you go.
o You also will work to a project plan and keep the client team informed of any issues & how you are progressing
o You will ensure all company documents, data and equipment are securely transmitted, stored and archived in line with the Information Security Policy. Ensure compliance with Information Security Policy
o You will share your knowledge with the wider Merkle Analytics community
A few of the benefits
Whether it’s the joy of working with people at the top of their game or the Merkle Analytics social calendar, people love working here – and we hope you will too!
· Career development through Merkle University and other training tools; with access to courses, textbooks and mentorship
· Company Pension, life insurance, health insurance and other corporate benefits
· Buddy and mentorship programs
· A selection of other benefits including wellness days, ability to buy additional holiday, season ticket loan and 2 volunteer days
Diversity & Inclusion
At Merkle, a dentsu company, we believe that creating diverse and balanced teams is not just a moral imperative, it is a business imperative. To help our clients reach millions of different people every day, we need our people to reflect the society that we represent.
We aim to create an inclusive culture where all talent thrives, and we champion meaningful progress in diversity, equity and inclusion (DEI) for our people, clients and partners.
DEI is firmly embedded into our shared values - the 8 Ways to Never Before - and our Leadership Framework, which applies to all of our people. And our Global DEI Principles reflect our pledge to be an organisation that promotes wellbeing and inclusivity for everyone - regardless of ethnicity, race, sexual orientation, gender (incl. gender identity and gender expression), age, neurodiversity or physical ability.
We are proud of what makes us different and encourage applicants from all different backgrounds to apply to join us. We are always happy to discuss all flexible and agile approached to working and should you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
What we are looking for in you:
Essential Skills and Experience:
· Professionally qualified/relevant degree - Maths, Stats, Data Science, Operational Research Degree (Pref Masters)
· Analytical mind-set & good understanding of the analytical stages from data gathering to final delivery
· 8+ years of experience in an analytical role
· 3+ years of experience in management role
· Advanced knowledge of SQL and R and/or Python
· Significant data science modelling experience (at least 5 years).
· Experience with ML Ops and production of models - understanding of data pipelines and operational dependencies
· Experience working with (very) large and messy datasets
· Excellent communication skills & strong presentation skills, with the ability to present complex concepts to a wide range of audiences
· Experience leading projects and managing workstreams end-to-end, supporting junior analysts
· Attention to detail
· Knowledge of relational database design concepts
· Code automation and optimization
· Have had exposure to cloud data storage solutions, such as Hadoop, Hive, or Google BigQuery
· Experience of working with Web Analytics platforms, such as Google Analytics or Adobe Insights
· Experience working with dashboarding tools, such as Power BI or Tableau
- Consultancy experience, confidence interacting with clients
At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.
Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.