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Client Service - Account Manager

Location: Pittsburgh, PA.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. When combined with its strength in performance creative and media, Merkle creates customer experiences that drive improved marketing results and shareholder value. With more than 4,100 employees, Merkle is headquartered in Columbia, Maryland with 16 additional offices in the US and 8 offices in Europe and Asia. In 2016, the agency joined the Dentsu Aegis Network.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle is an agency of dentsu.

Job Description:

Account Managers play a pivotal role in maintaining client satisfaction and loyalty by ensuring exceptional service and creating value for clients leveraging strong project management, interpersonal, and negotiation skills. Account Managers are ultimately responsible for the day-to-day execution of our client’s marketing strategies across the Merkle portfolio. By ensuring marketing and support activities are executed in a timely and efficient manner, Account Managers directly impact ours and our client’s success each day.

Managers are in daily contact with client contacts at all levels of the organization as well as internal leadership. You will be a key resource on the client teams ensure the quality of client deliverables from across various Merkle business units, that Merkle’s services continually meet the client expectations, and take action to resolve issues as they arise. Managers have a strong understanding of CRM strategy and are able to contribute to its development and testing using their understanding of analytics.

Qualifications:

Skills and Proficiency:

  • Account Management: Advanced
  • Client Satisfaction: Advanced 
  • Account Administration: Advanced
  • Relationship Management: Core
  • Financial Management: Core 
  • Project Management: Advanced
  • People Management: Core
  • Leadership: Core 
  • Solution Development: Core 
  • Business Acumen: Core 
  • Strong project management, interpersonal, and negotiation skills
  • Ability to multi-task and work well in a fast changing environment 

Experience:

  • 3-5 years of client services/account management in a direct marketing agency or a combination of agency/client side. 
  • 2-4 years vertical experience and needs to be aligned with specific job/role requirements. It may be in any of the following areas:
  • CRM (customer relationship marketing)
  • Database marketing/Tech background
  • Direct marketing
  • Integrated Marketing 
  • Digital Marketing (Email Marketing) 
  • Campaign management
  • Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution 

Other:

  • Bachelor's degree required
  • Analytically minded, specifically comfortable with data, response metrics and trends 
Additional Information:

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

In Our Company