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Adobe Workfront Administrator

Location: Chicago, IL.
Company Description:

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. We are champions for meaningful progress, and we aim to be a force for good—for our people, our clients, the industry, and our society. We keep our people at the center, creating space for growth, understanding, and learning so they can grow. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description:

As the Workfront Administrator, you oversee the technology, workflows, training, and reporting specifically developed for use throughout Creative Services for both Merkle and its clients. You will self-manage the ongoing development and daily operations of Workfront for all work going through the creative teams. You will recognize updates to promote a more efficient operation and lead implementation as approved. You will oversee the technical design of the platform, product integrations, maintenance of the technology, and the Workfront processes that improve our creative operations. You understand marketing users and workflow management, the need for efficiency, standardization, centralization, and quality control.

Reporting to the VP of Studio and Editorial Services, you'll partner with group administrators and program managers in optimizing and scaling this platform. Adobe Workfront users require onboarding and ongoing support. Additionally, you will help scope and implement Adobe integrations, including an Adobe Workfront component at the Merkle and dentsu levels.


  • An expert on all things related to Adobe Workfront (including Proofing & reporting.)
  • Implement complex solutions from requirements developed in partnership with peers and deliver clear layouts for business leaders and non-technical marketers to grasp
  • Mapping out and defining complex data solution requirements
  • Develop Adobe Workfront across the Performance Creative group, emphasizing overcoming obstacles to platform adoption.
  • Maintain an understanding of project management processes and metrics.
  • Provide support and training to Adobe Workfront users and strengthen the business benefits of using the tool enterprise-wide.
  • Work with various partners to develop strategies
  • Must be located in US Eastern or Central Timezones
  • 2+ years of administrating Workfront (Certification preferable).
  • Experience as a Technology Solution "Product Owner / Architect," which includes capturing requirements, conducting functional/technical design, and building/implementing solutions.
  • Broad knowledge of workflow tools and project management systems used by creative teams in corporate organizations.
  • Abroad understanding of the marketing/advertising industry.
  • Proficient in Change Management .
  • Review data from systems and glean insights on platform and process effectiveness to form recommendations.
  • Proficient in identifying and prioritizing needs, self-managing multiple projects simultaneously and reporting on progress.
  • Experience with AEM/DAM integration a value add.
Additional Information:

An essential part of our dedication to fun and active lives is ensuring our employees live to their fullest potential. Working here means we've got you covered for medical, dental, vision, disability, and life insurance with outstanding coverage at very affordable premiums. Our 401K savings plan with a company match of up to 50% on each dollar contributed up to 6% max. We get that family is the most significant commitment of all. We make it easier to work with paid time off and paid family leave.

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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