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Technology Consultant

Location: London, England.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a Global leader.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. With our expertise, we can offer our clients content-driven, contextual and compelling customer journeys and experiences that drive business growth.

With our Head Office in Columbia, Maryland and offices US wide, we continue to grow at a rapid rate across Europe and Asia. In 2016, the agency joined the Dentsu Aegis Network, one of the world’s biggest Global media companies.

Job Description:

Customer Experience Management (CXM) is the data-driven, technology-enabled and customer-centric strategy, design, and execution of end-to-end customer experiences across marketing, sales, service, and commerce, achieved by an adaptive organization.

CXM requires businesses to make sense of an increasingly complex and fragmented landscape of data and marketing technology platforms and Merkle’s Technology Consulting team exists to be at the forefront of this challenge. We bridge technology strategy across the functional areas of Merkle, working closely with experts across a wide range of specialisms to help businesses accelerate and scale the business value they generate from effectively using their first-party data and technology, and partnering with them long-term to achieve measurable value outcomes for their consumers and shareholders.

The Technology Consultant will be responsible for supporting the delivery of transformational projects with a variety of enterprise clients spending time with client stakeholders up to VP-level to understand current challenges and need states.

Key responsibilities for this role include:

·     Support the discovery process by attending interviews and workshops with key stakeholders to generate use cases in the context of the customer lifecycle 

·     Deliver end-to-end assessments and analyses of market-leading technology vendors to determine the best fit based on bespoke client business requirements & use cases

·     Collaborate with implementation teams to design future-proofed strategic solutions to drive more value from existing data & technology and optimize customer experiences.

Additionally, the Technology Consultant will play an important role in the internal development of our Technology Consulting proposition by staying current on industry insights and innovation in the CXM world and sharing your perspective with the wider business and with clients

Life as a Technology Consultant

We are looking for a candidate with an agile mindset, adaptable skillset, forward-thinking perspective, and a passion for technology, an appetite for change and digital transformation who will drive excellence through thought-leadership and creative problem-solving.

A few of the benefits

Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too.

  • Flexible working hours and adapted to your individual preference between office & remote
  • Career development through Merkle University and other tools; with access to courses, textbooks, and mentorship
  • Private Medical Insurance, Company Pension, life insurance and other corporate benefits
  • A selection of other benefits including, season ticket loan, 3 well being days and 2 volunteer days

 Diversity & Inclusion

 At Merkle, we believe that a diverse and inclusive environment improves us as a community and as a business. We want to foster an environment of growth, where ideas and contributions are actively encouraged. We need this culture of courage to continue to thrive in our fast-paced industry.

We have created six Diversity and Inclusion Pillars. Each pillar is made up of a community of members who serve as role models and spread a message of inclusion throughout our global workplace. Pillar members are responsible for planning initiatives, events and training, along with championing change within our business. These pillars are Gender, Ethnicity, Mental Health, Religion, Disability, LGBT+.

Merkle is a place that embraces differences of opinion. To be an advocate for real change we really encourage applications from women, candidates with disabilities and Black, Asian and Minority Ethnic (BAME) candidates as we recognize that these groups are currently underrepresented in our marketing/technology industry.

Qualifications:

What we are looking for in you

  • Passionate about customer experience, digital transformation and driving change
  • Experience in designing and/or deploying marketing technology solutions such as Customer Data Platforms (CDPs), Customer Experience Platforms, Data Management Platforms, Marketing Clouds or Analytics Platforms.
  • Understanding of how to map technology stack architecture, including integrations, it’s highly desirable. Experience in delivering on the above is not essential.
  • Some hands-on knowledge within the Salesforce or Adobe technology stacks is preferable.
  • Specific experience with any of the following (or similar) would be a considered a strong plus: Adobe Experience Platform, Pega, Salesforce CDP, Salesforce Interaction Studio, Thunderhead, Exponea, Tealium, Boxever, Segment, mParticle, ActionIQ, Kitewheel, Sitecore, Usermind, Optimove
  • Able to work well under pressure, with a high degree of flexibility and fluidity

This dynamic role provides huge opportunities for career and personal growth, and it is best suited for someone with an entrepreneurial spirit and a make-it-happen attitude.

Additional Information:

At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

In Our Company