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Associate Producer - Loyalty

Location: Detroit, Michigan.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description:

Overview:

Merkle Associate Producers act as day-to-day client advisors and oversee project development and scope to ensure high-quality and flawless execution through monitoring project budgets, timelines, quality criteria, and risk management. Associate Producers partner with Client Services team members to provide optimal solutions for our clients, create deep client partnerships, and grow relationships. 

Description and Responsibilities:

  • Acts as the primary day-to-day client liaison and adviser throughout the promotion execution life-cycle.
  • Manages business within assigned accounts in a way that assures high client satisfaction and achieves clients’ desired program results.
  • Manages the overall execution of multiple client specific programs where the program budgets are below $100K.
  • Represents the client’s needs appropriately to internal team members and acts as the focal point for the client.
  • Provides guidance and leadership to cross-functional Delivery teams.
  • Proactively identifies or clarifies issues with live projects and makes recommendations to resolve issues. 
  • Serves as an expert on their clients' best practices and brands and uses this knowledge to ensure they are adhered to throughout the HelloWorld development process.
  • Acts as an internal quality control check for all programs and projects to ensure they meet client requirements.
  • Proactively solves day-to-day problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues within the organization.
  • Describes client requirements, collaborates in the development of deliverables and supports the ongoing activities of client programs and projects.
Qualifications:
  • 1-3 years of experience in marketing program/project management, with an emphasis on web-based marketing programs
  • Bachelor's degree
  • Excellent communication, interpersonal, organizational and planning skills
  • Able to translate technical requirements to marketing and non-technical partners
  • Organized, extremely detail oriented and able to balance multiple priorities
  • Possesses strong leadership skills
  • Able to build strong, resilient relationships with clients and be viewed as a partner
  • Experience managing project teams and leading creative direction
  • Account management experience in an agency setting and/or experience working with agencies on the client side of the business is desirable
Additional Information:

At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.

All your information will be kept confidential according to EEO guidelines.

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More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.