Merkle (www.merkleinc.com), a leading customer relationship marketing (CRM) firm and the nation’s largest privately-held agency, announced that its Response Management Group (RMG) subsidiary has been selected to provide order management, call center and fulfillment services for M. Steves (www.msteves.com), a Maryland-based company that offers skincare products for the modern woman.
RMG is delivering a comprehensive solution that includes processing orders placed via phone and on M. Steves’ web site along with customer service support, product inventory management, and picking, packing and shipping of orders. The combination of RMG’s experience, proven systems, highly trained staff, and adherence to strict service level commitments is delivering fast and accurate fulfillment of orders along with a positive service experience for M. Steves’ customers.
“The quality and commitment of Merkle’s RMG team has provided us with a tremendous advantage,” said Mally Steves Chakola, founder and president of MSteves. “From connecting with customers on the qualities and benefits of our products to providing logistical support on our orders, Merkle has done a tremendous job in delivering efficient service while also being responsive to my needs and those of my customers.”
Merkle's Response Management Group President Bill Sayre said, "Merkle's Response Management Group is extremely pleased to be M. Steves’ service partner in providing proven solutions for order management and fulfillment services along with call center support. Our team is constantly looking to improve productivity and positively impact customer service.”
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximise the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,000+ employees, Merkle is headquartered in Columbia, Maryland, with 21 additional offices in the US and 29 offices in EMEA and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.