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Merkle Cited as a Leader among Customer Insights Services Providers for marketing database operations by Independent Research Firm

November 10, 2015
Columbia, MD

Merkle (www.merkleinc.com), a leading technology-enabled, data-driven performance marketing agency, announced that it has been recognized by Forrester Research as a Leader in the marketing database operations scenario of  “The Forrester Wave™: Customer Insights Services Providers, Q4 2015.”

Forrester Research evaluated eleven firms across two buying scenarios - Marketing Database Operations and Customer Engagement Strategy. According to the report, “A combined competency in data operations and customer strategy will become increasingly important as marketers work to close the gap between insights and action.” Merkle was cited as a Leader for Marketing Database Operations and was among the strong performers for Customer Engagement Strategy. Forrester cites Merkle’s discriminating hiring process and notes that the agency has some of the most satisfied clients in the review.

The Wave report stated, “Business or consumer marketers will like this vendor [Merkle] for database operations or client engagement strategy due to its emphasis on quality staff and continuous development of new capabilities.” In the report, Merkle received the highest scores in the Strategy category across both scenarios.

Merkle Chairman and CEO, David Williams, said, “At Merkle, our pride comes through the world-class work and business results that we are driving for our clients.”

Williams added, “We are thrilled to have been cited as a leader among CI Services firms for marketing database operations. The combined DNA of an effective customer engagement strategy organization and a database marketing provider add up to the exact skills and competencies that a modern agency requires. We believe the results of this Forrester Wave are a true reflection of our business strategy, blending together large-scale data management, analytics, creative, media, and customer strategy.”

Merkle was one of the eleven firms that Forrester evaluated. Each service provider was examined across 32 criteria that were grouped into three high-level buckets: current offering, strategy, and market presence. As part of the evaluation, customers of each firm were surveyed.

To read the full report, click here.

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximise the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 11,000+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ offices in the Americas, EMEA, and APAC. In 2016, the company joined denstu. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

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