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2020 Customer Engagement Report Q3

Our collection of research-based reports brings you a clearer picture of the CRM landscape to help you in your people-based marketing journey.

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Hyper-personalization and the Connected Customer Experience

Embrace the power of consumers. Welcome the revolution.

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Webinar We suggest...

Giving Your Brand A Voice

Join us for a webinar on 26th November, as our Merkle Voice Specialists explore how your business can leverage voice search optimisation and innovation tactics to engage with your customers more effectively.
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Accelerating efficiency from customer data

Data management is a make-or-break subject for many organisations. Virtually every industry vertical is now littered with ‘digital-native’ disruptor brands where data is intrinsic to their value proposition.
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Retail Readiness: Managing The Peak & Beyond

After diving into the road to peak, we now need to consider this year’s volatility. This presents new strategic opportunities for automation and cross-channel alignment in order to capture fluctuating consumer demands and emerging trends.