The Merkle Visualisation Platform has been deployed over the Renault UK database, giving improved visibility of Renault’s data.
Prior to deployment we worked with the Renault UK team to understand the requirements of the different users, preconfiguring reports and filter options based on job function. Based on log in credentials each user sees the most relevant information to their area and has access to different data selections.
The collaborative cyclical execution of build, test, user review, refine allowed Renault stakeholders to be an intricate part of the development. Typically, BI projects of this nature focus on the requirements of Head Office where in reality the dealer network was going to be at the coalface of making data driven decisions. We included dealers from the Renault network at both ends of the early adopters and change challengers lateral spectrum. Taking the time to learn and appreciate some dealers had worked in one way for 10 years allowed us to adopt empathic product development.
The solution contains 29 filters and data options such as specific dealer information, products, area, trade partners, and even drills down to specific transactions. Drag-and-drop functionality allows users to quickly analyse, search and visualise customer data, ‘slice and dice’ data and to drill down to granular level.
Lastly, cases where individual post-delivery training or indeed feature enhancements were required were actively pursued, challenged and where necessary delivered – ensuring total satisfaction and maximum usefulness for our client.