We used advanced segments to build up a picture of how the behaviour of visitors with no prior knowledge of the Watchfinder brand differed from those who were already familiar with it. We looked at site usage, goal and ecommerce statistics and spotted that certain subsets of uninitiated visitors were failing to engage adequately with the site. We hypothesised that because Watchfinder was set up by watch experts for watch experts, novice users were finding it difficult to get started!
Instead of searching by brand or model, novices may shop differently, for example by gender, price, colour, strap material or face style. With this in mind, we developed and unleashed “the Giftfinder."
Using Google Analytics, it was easy to see the effect of Giftfinder. For visitors interacting with the Giftfinder, pages per visit increased 136% and time on site increased 168%. But it wasn't just that:
- 'Make an Offer' conversion rate increased 800%
- 'Source a Watch ' conversion rate increased 500%
- 'POA Quote' conversion rate increased 46%
- 'Contact Us' conversion rate increased 350%
Even better than that, actual online purchases increased for sessions with Giftfinder interactions - with an increase in conversion rate of 350%.
“After a detailed audit and consultation, Merkle delivered a full and accurate GA implementation on Watchfinder.co.uk. We now have structured departmental reporting delivering KPI’s to all members of staff. They are professional and a real pleasure to deal with.”