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Submitted by jgoucher on Mon, 05/14/2018 - 11:23
2018-05-08
Article Teaser

Across categories, brands are being forced to adapt to increased public scrutiny, shifting consumer expectations and the threat of disruption. This is no less true of the financial sector; creaking infrastructure, a reputation of being untrustworthy post-crash, and the looming threat of challenger banks, mean that the industry must adapt, and swiftly if it wants to serve the customers of tomorrow.

Personalised communications, and frictionless omni-channel interactions are the future of banking; it’s time for banks to invest in the technology to make it happen.

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18/05/2018