A Fireside Chat with Margaret Wagner and Rich Lees
Episode 1 | Mar. 27, 2021
In our premiere episode, we sit down with Margaret Wagner, president, EMEA, and Rich Lees, chief strategy officer, EMEA to discuss the challenges brands are facing in customer experience transformation and management today. There are immense opportunities to be seized - from data sustainability, to capitalising on Covid-driven shifts in consumer behaviour, to aligning your measurement around customer needs.
What trends are we seeing? Why do brands need to transform? And what do businesses need to focus on and prioritise to be successful? Listen now to find out more.
In this episode, we'll be discussing:
- Latest trends in customer experience
- How Covid-19 has introduced or accelerated consumer behaviour shifts
- The new role of diversity, equity and inclusion and sustainability in CX
- Reasons for brands to transform, and how to excel at CXM.