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The Future of Customer Engagement

Bringing the local branch to the digital world

Banking has changed dramatically since the days of visiting the local branch a few times a week. Online and mobile banking lets customers conduct most of their daily banking transactions without ever setting foot in a brick-and-mortar bank. In fact, a new generation of online-only banks such as Monzo and Starling Bank bypass the physical bank branch altogether. 

Digital baking is centered around convenience and saves a customer time and hassle when transferring funds, checking balances, and paying bills, but this is having an impact on personal relationships between banks and their customers. Which is why banks need to find a way to bring the personal touch back into the customer relationship, without sacrificing convenience or autonomy.

Download a copy of the whitepaper to find out:

  • What makes a Market Leader in retail banking
  • The ‘Next Best Action’ Strategy
  • How to apply an optimised omni-channel experience
  • How to begin your journey

Contact Tim Vaughan today to find out how we can help you become a market leader in the banking industry.

 

Bringing the local branch to the digital world