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eRetail Media Business Operations Director

Location: Little Rock, AR.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.  

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle is an agency of dentsu. 

Job Description:

Open to remote applicants in the U.S.!

We're looking for a dynamic leader who can form strong relationships with our eRetail client and drive value with a passion for problem solving with the best and brightest in the Retail Media Network space. You will implement, lead, and grow client engagement models for one of Merkle’s key strategic accounts as part of our New Stream Media capability. As a Director, you will inspire and motivate the team to deliver high client satisfaction by managing client expectations while driving towards exceeding marketing business goals for the client.    

Key Responsibilities

  • Establish and maintain strong, strategic partnerships with the client by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy using their CRM and/or industry knowledge.
  • Manage integration of cross-capability teams including marketing strategy, creative, technology, media, and production to deliver seamless execution of all CRM initiatives
  • Plan and implement digital strategies by working closely with marketing strategy team and media agencies
  • Consult for digital campaigns that include display, landing pages, online user experiences, online video, email, portal advertising, paid search and social
  • Ask questions and think strategically relative to CRM campaigns on topics including creative, production, segment performance and data processing, and results analysis
  • Navigate matrixed organization to lead teams across functional areas, ensure all members are meeting deliverables, and resolve all issues both with client and internally relative to all facets of client engagement
  • Effectively lead and work with brand marketing strategies that includes diversity and ethnicity strategic objectives for data, creative, and segmentation considerations
Qualifications:
  • 7 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department with a working knowledge of:
    • Digital Media landscape (programmatic, paid social, paid search)
    • eRetail, CPG, Retail Media Networks, Shopper Marketing
    • Relationship/Client Management
    • Account Planning and strategy
    • Understanding of data analytics for multi-channel results analysis
  • Demonstrated team leadership (internal and client)
  • Business acumen to develop and manage budgets/forecasts/pro forma
  • Demonstrated collaborative approach to success through partnerships, where individual success is part of team and client success. 
Additional Information:

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.  

Employees from diverse or underrepresented backgrounds encouraged to apply.  

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. 

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More Information:

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