The Evolving World of Omni-Channel Orchestration
For marketers, the ability to connect online and offline customer touchpoints and execute true omni-channel marketing strategies is relatively new to the scene.
54
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Certified senior Pega marketing consultants
97
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Certified global Pega marketing consultants
45
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Pega marketing and decisioning implementations
12
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Years of decisioning expertise
A connected, omni-channel strategy requires that you can orchestrate your communications – phone, web, mobile, branch, etc. to meet the needs of today's consumers. The Pegasystems Customer Decision Hub (CDH) is the only product that can guarantee that the same offer, message or experience will be delivered in real-time.
Merkle has the largest and most experienced Pega CDH consulting practice in the world. We have 12 years of experience and proprietary implementation methodology that ensures success. Our results yield higher acquisition rates, increased retention, and higher lifetime value.
Solutions include:
- Customer Strategy – Defining the “next best action” strategies along the customer journey.
- Advanced Analytics – Providing unique insights, models, and actionable dashboards to understand how customers are engaging your brand.
- Implementation Methodology – Our proprietary methodology enables you to start fast — within 90 days, and scale quickly to establish implementation.
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