You’ve spent the last few years rebuilding your data center. The pandemic hit. And gaping holes in your strategy are surfacing. What you did was not enough—the total customer experience isn't data-driven, integrated, and consistent across all interactions with your brand.
Your work is cut out for you; especially if you want to sustain digital transformation in a post COVID-19 and soon to be cookie-less world. KPIs must be revisited, experiences must be evaluated, and people and processes must evolve. But where and how do you start?
We are hosting two roundtable sessions taking place on September 15 to discuss the digital transformation journey.
Interested? Complete the form to request your invite.