Almost overnight, COVID-19 has changed customer behaviors, needs, and expectations, and we’ve all grown accustomed to things like social distancing, working from home, and homeschooling. But what should brands focus on now that we’re moving toward a state of re-emergence?
Merkle has observed shifting behavior and mindset and identified important areas where these changes will remain long-term. It is a critical time to remind consumers why they should choose your brand, and the opportunity is rife as 96% of customers want to see brands running promotions, offers, and loyalty perks.
We are hosting three roundtable sessions taking place on July 22 and July 30 to discuss re-emergence strategies.
Interested? Complete the form to request your invite.