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2022 Customer Experience Imperatives: Reimagining Your Customer Data Strategy

Mark your calendar

Feb 15, 2022
11:00 AM EST

Key Takeaways

In this webinar, we will discuss:

  • A new mindset for approaching customer data
  • Communication strategies that make experiences more valuable and relevant
  • How to reconcile consumers’ varying perceptions of value
  • Data’s evolving role in customer engagement

Detailed Overview

In 2022, increasingly savvy customers expect more from brands than ever before. Marketers need to be able to engage them with meaningful content that’s appropriate for the time, the place, and the individual.

Achieving that requires a new vision for customer data – one that questions the why of each data point collected and gets to the heart of what the individual wants and needs. This reimagined data strategy is the critical foundation upon which strong and lasting bonds with customers will be built.

This is Part 1 of a three-part series.

Note: This webinar will be hosted by eMarketer. Please complete the form to register your interest and a link will be shared in the coming weeks.


Matt Naeger

Chief Strategy Officer, Americas, Merkle

Lisa Katz

Vice President, Customer Strategy, Merkle

Shoshana Winter

SVP, Executive Director, Creative, Content & Strategy, Merkle