How a Cloud-first Approach to Data Transforms Customer Experiences
Original Presentation Date
Dec. 10, 2020
Activating meaningful customer experiences through technology platforms means that the data foundation must be right. Join speakers from AAA Life, Merkle, and Amazon Web Services as they discuss:
Common personalization challenges today’s organizations face today due to antiquated technologies and data strategies
AAA Life’s journey to overcome these challenges through data modernization - including how a business case was made for a cloud-first marketing data platform, and how a cloud environment and migration partner was selected to ensure the initiative’s success and sustainability
How to apply a cloud-first strategy to data modernization that allows for rapid deployment and adaption, and scale as your customers’ needs evolve
AAA Life needed an integrated, closed-loop, cross-channel marketing platform to upscale its prospect acquisition, cross-sell, and customer journeys programs. Campaigns were taking longer than expected, while segmentation and targeting efforts were inefficient. In addition, measurement and reporting on campaign performance was limited and lacked consistent insights to improve performance—delaying campaigns being brought to market.
AAA Life is not alone in this journey. According to marketing leaders across the US and UK, *57% of data platforms are falling behind the maturity scale making it nearly impossible for organizations to meet the demands of today’s customers—and to receive a meaningful and consistent experience across each interaction with your brand.